Adelle Brown
Summary
Results-driven healthcare professional with 15+ years of experience, including project management, end-to-end training, and implementation, and 7+ years specializing in healthcare SaaS solutions. Proven track record in pre-sales, leading cross-functional teams, mentoring and coaching, optimizing workflows, and driving successful software rollouts that improve operational efficiency and user adoption. Skilled at translating complex clinical and technical requirements into practical solutions, fostering stakeholder engagement, and delivering measurable results in fast-paced, compliance-driven environments.
Overview
8
8
years of professional experience
Work History
Principal Solutions Consultant
ModMed
08.2024 - Current
- Conduct interviews, onboard, and train new Solutions Engineers
- Assist in the management of the SE team to enhance performance and collaboration
- Lead quarterly team calls to drive engagement and align goals
- Advise team on innovative approaches / demo strategies, provide guidance on including business outcome content
- Complete special projects (SOPs, ROI calculation tool, career progression outlines)
- Collaborate with leadership on company initiatives, including organizational restructures, and SE alignment
- Curate marketing materials using Consensus demo boards for effective prospect outreach
- Support RFP completion to ensure competitive proposals
- Facilitate customer meetings to clarify solution requirements, and present tailored solutions
- Maintain a comprehensive knowledge base of product features across multiple platforms
Lead Sales Solutions Engineer
ModMed
12.2022 - 08.2024
- Achieved top Solutions Engineer status since January 2021, contributing to over $21M ARR
- Delivered in-person and remote demonstrations for C-level executives and physician boards
- Contributed to closing organizations involving 25 to 150 providers through strategic and consultative selling
- Facilitated resolutions to sales roadblocks using strategic, objective problem-solving techniques
- Evaluated current and future prospect states to align organizational goals and needs effectively
- Assisted in discovery phases, leading to successful closure of sales opportunities
- Completed enterprise organization RFPs to secure new business engagements
- Work directly with ModMed Medical Directors on features and best practices
Sales Solutions Engineer
ModMed
12.2020 - 12.2022
- Served as Technical and Clinical Subject Matter Expert for EHR product across orthopedic, pain management, and ENT practices
- Assisted sales teams throughout discovery and closing phases
- Led national conferences for trade show demonstrations at AAOS and AAOE
- Collaborated with cross-functional teams including UX/UI designers, developers, QA engineers, Marketing, and Customer Support
- Developed technical documentation to support customer solutions
- Contributed to closing between one and 25 provider-sized organizations
- Established and refined an onboarding process to enhance the new hire experience
- Achieved consistent NPS score of 100% from peers following product demonstrations
Enterprise Project Manager
Toast
Chicago
07.2019 - 04.2020
- Coordinated cross-functional teams to ensure successful completion of projects
- Analyzed business requirements to determine scope of projects and develop appropriate action plans
- Managed the development and implementation of enterprise-wide project plans
- Identified, monitored, and communicated progress on key milestones and deliverables
- Maintained an effective communication plan between stakeholders to ensure timely information exchange
- Conducted regular status meetings with stakeholders to review project status, identify potential issues, and develop solutions
- Managed, and implemented, over 200 accounts with 0% churn
Software Educator/Implementation Consultant
ModMed
10.2017 - 07.2019
- Trained and onboarded over 75 orthopedic, pain management, and ENT practices effectively
- Conducted hundreds of formal training sessions, both in-person and remote
- Collaborated with R&D and Product teams to implement client-requested enhancements.
- Served as a mentor for new Software Educators, ensuring consistent training quality
- Assessed current state and established best practices for all new clients during the implementation of the product
Education
Bachelor of Science - Healthcare Management
Florida International University
Miami, FLSkills
- Team leadership and mentoring
- Public speaking and executive level presentations
- Effective communication and active listening
- Change management strategies
- CRM (Salesforce), G Suite, and Asana proficiency
- Strategic SaaS sales
- Competitive analysis expertise
Timeline
Principal Solutions Consultant
ModMed
08.2024 - Current
Lead Sales Solutions Engineer
ModMed
12.2022 - 08.2024
Sales Solutions Engineer
ModMed
12.2020 - 12.2022
Enterprise Project Manager
Toast
07.2019 - 04.2020
Software Educator/Implementation Consultant
ModMed
10.2017 - 07.2019
Bachelor of Science - Healthcare Management
Florida International University
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