Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
2
2
years of professional experience
Work History
Drink Specialist
Fiiz Drinks
Fuquay-Varina
12.2024 - Current
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Provided customers with detailed information about available drinks.
Effectively multitasked within fast-paced environment.
Operated cash register accurately and efficiently while providing excellent customer service.
Maintained safety and sanitation standards with firm enforcement amongst staff.
Lifeguard/Shift Manager
Expert Aquatics
Raleigh
05.2024 - 09.2024
Assisted with customer requests and answered questions to improve satisfaction.
Recognized by management for providing exceptional customer service.
Operated equipment and machinery according to safety guidelines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lifeguard/Shift Manager
Swim Club Management Group, Inc
Raleigh
03.2023 - 09.2023
Instructed patrons on proper use of diving boards, slides, ladders.
Patrolled to identify anyone needing assistance and offered immediate care.
Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Cleaned, brushed and vacuumed pool to keep clean.
Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Education
High School Diploma -
Holly Springs High School
Holly Springs, NC
06-2025
Skills
Customer service
Food and beverage knowledge
Cash handling
Safety compliance
Team collaboration
Problem solving
Time management
Anticipating guest needs
Issue resolution
Active listening
ServSafe certified
Collaboration and teamwork
Listening skills
Outstanding customer service
Excellent judgment
Highly reliable
Affiliations
Varsity Lacrosse Player
Volunteered at a Summer Camp as a Server
Involved in Key Club, Purple Craze, Fellowship of Christian Athletes, and Student Council