Addison Miles

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the hospital.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.

- Assisted the pharmacist in organizing and preparing prescriptions for customer pickup.
- Provided customers with their prescriptions and ensured all documentation was accurate and up-to-date.
- Maintained a clean and organized work environment to ensure efficiency and a pleasant shopping experience.
- Managed a boutique section of the store, handling sales, customer service, and inventory independently on certain days.
- Processed transactions and provided assistance with product inquiries to enhance customer satisfaction.

- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.