Addison Mallett
Davidson
Summary
Dynamic and results-oriented professional with a strong background in customer service and operational support at Jeremiah's Italian Ice and Advanced Excavating. Skilled in task delegation and problem-solving, I excel at fostering relationships and ensuring efficient operations, while maintaining high standards of quality and safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Jeremiah's Italian Ice
03.2023 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Offsite events; organized and coordinated set-up for events. Ensured all logistical details were managed effectively.
- Effectively addressed and calmed upset customers, resolving conflicts and maintaining a positive atmosphere.
- Trained new employees on product knowledge and customer service best practices, fostering a supportive work environment.
- Performed regular cleaning and maintenance of facility to ensure a hygienic and welcoming environment for customers and staff.
- Responsible for upholding health and safety standards through diligent cleaning practices.
Site Assistant
Advanced Excavating
06.2024 - Current
- Picked up parts and sourced fuel to ensure smooth operations for the excavating business.
- Created and maintained Excel spreadsheets to track operational data.
- Assisted in building and maintaining relationships with suppliers used by the excavating team to ensure timely procurement of materials and resources.
Education
William A. Hough High School
Cornelius, NC06-2025
Skills
- Task delegation
- Customer service
- Time management
- Communication skills
- Attention to detail
- Problem-solving skills
- Team collaboration
Certification
- Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute.
Timeline
Site Assistant
Advanced Excavating
06.2024 - Current
Server
Jeremiah's Italian Ice
03.2023 - Current
William A. Hough High School
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