ADAYSHA SMITH
Fayetteville
Summary
Customer-focused professional with extensive experience in remote support, high-volume communication, and client relationship management. Proven ability to handle inbound and outbound calls, resolve concerns efficiently, document interactions accurately, and maintain professionalism in fast-paced environments. Seeking a remote customer service or call center role where strong communication, organization, and empathy are essential.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
ESS (Education Solutions Services)
01.2025 - Current
- Communicate clearly with students, staff, and administrators in dynamic environments.
- Follow detailed instructions and adapt quickly to changing schedules and needs.
- Maintain accurate attendance, behavioral notes, and classroom records.
- Demonstrate patience, professionalism, and calm problem-solving under pressure.
Influencer Marketing Associate
Inked Digital Marketing
06.2023 - Current
- Act as a liaison between clients and talent, managing frequent communication.
- Coordinate timelines, expectations, and deliverables while resolving issues promptly.
- Maintain detailed documentation and ensure compliance with contracts and guidelines.
- Communicate professionally across email, phone, and virtual meetings.
Virtual Assistant
That Girl is Virtual
03.2021 - 06.2023
- Provide remote administrative and customer support for multiple clients.
- Handle high volumes of email communication, scheduling, and client inquiries.
- Conduct outreach, follow-ups, and status updates via phone and email.
- Maintain accurate records, notes, and task tracking across platforms.
- Serve as a primary point of contact, ensuring timely and professional responses.
Influencer Talent Manager
Image is Everything, LLC
04.2022 - 04.2023
- Recruited and managed influencer talent; negotiated brand deals to align with each influencer’s goals.
- Oversaw campaign logistics, provided content strategy guidance, and tracked key performance metrics.
- Maintained up-to-date knowledge of social trends and best practices in influencer marketing.
Store Director
Sephora
07.2021 - 04.2022
- Managed daily operations in a fast-paced, customer-facing environment.
- Resolved customer concerns professionally while maintaining brand standards.
- Trained and supervised staff on customer service best practices.
- Handled escalated issues, transactions, and confidential information.
Retail Sales Manager
Ulta Beauty
08.2018 - 08.2020
- .Delivered consistent customer service in a high-volume setting.
- Addressed customer concerns and provided solutions to ensure satisfaction.
- Maintained accurate sales records and reporting.
Education
Associate of Applied Science - Early Childhood Education
Greenville Technical College
Greenville, SC05.2011
Skills
- Remote Customer Support
- Inbound & Outbound Calling
- Call Documentation & CRM Systems
- De-escalation & Problem Resolution
- Multitasking in High-Volume Environments
- Email, Chat, and Phone Support
- Data Entry & Record Accuracy
- Confidential Information Handling
- Time Management & Reliability
Timeline
Substitute Teacher
ESS (Education Solutions Services)
01.2025 - Current
Influencer Marketing Associate
Inked Digital Marketing
06.2023 - Current
Influencer Talent Manager
Image is Everything, LLC
04.2022 - 04.2023
Store Director
Sephora
07.2021 - 04.2022
Virtual Assistant
That Girl is Virtual
03.2021 - 06.2023
Retail Sales Manager
Ulta Beauty
08.2018 - 08.2020
Associate of Applied Science - Early Childhood Education
Greenville Technical College