Adaria Johnson
Raleigh
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
8
8
years of professional experience
Work History
Customer Experience Consultant
CarMax
Raleigh
09.2024 - Current
- Developed and implemented innovative strategies for improving customer experience.
- Resolved customer service issues quickly and effectively.
- Handled escalated customer service matters professionally.
- Emphasized fast, friendly customer service.
Lead Bartender
Raleigh Marriott City Center
Raleigh
06.2021 - 05.2023
- Helped customers select optimal beer, wine and liquor for different meals.
- Minimized errors by keeping up with customer preferences and current tabs.
- Complied with strict sanitation standards for equipment, surfaces and glassware.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Room Service Attendant
Hilton Hotels
Raleigh
10.2019 - 06.2021
- Managed incoming calls from guests placing room service orders.
- Memorized menus, ingredients and food preparation methods and answered customer questions.
- Maintained familiarity of hotel room and building layouts to travel efficiently between service areas.
- Maintained cleanliness and organization of room service work areas, including storage rooms and dishwashing stations.
New Car Sales Consultant
Pine Belt Chevrolet
12.2017 - 03.2019
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals.
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals.
- Completed 15 car sales per month on average, using consultative approaches to connect with customers and understand needs.
- Evaluated trade-in vehicles and provided estimates for value.
Education
Some College - Business Administration
Wake Technical Community College
Skills
- Attention to detail
- Empathy and understanding
- Effective communication
- Time management
- Problem solving
- Adaptable service techniques
References
References available upon request.
Timeline
Customer Experience Consultant
CarMax
09.2024 - Current
Lead Bartender
Raleigh Marriott City Center
06.2021 - 05.2023
Room Service Attendant
Hilton Hotels
10.2019 - 06.2021
New Car Sales Consultant
Pine Belt Chevrolet
12.2017 - 03.2019
Some College - Business Administration
Wake Technical Community College
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