Adam Rodriguez
Clayton
Summary
Dynamic Customer Experience and Sales Manager with a proven track record for a Fortune 500 company, excelling in results focus and courageous leadership. Expert in associate development and communication, I consistently achieved high customer satisfaction scores while fostering a collaborative environment. Leveraging analytical skills, I implemented initiatives that significantly enhanced sales conversion rates throughout my tenure at CarMax
Overview
16
16
years of professional experience
Work History
Customer Experience Manager
CarMax
01.2025 - 11.2025
- Exhibited competencies of Associate Development, Results Focus, and Analysis and Decision Making to manage a group of 8-12 Customer Experience Consultants in assisting retail customers through the core sales process, from greeting through delivery.
- Put customers first, both internal and external, by ensuring every core sales associate had the tools, resources, and training to execute at a high level, while maintaining connection with our external customers by using soft skills such as empathy and situational ownership to keep customer satisfaction high and maximize the sales conversion rate.
- Maintained a high energy remote working environment by using exceptional communication, teamwork and prioritizing a collaborative environment as much as possible
Sales Manager
CarMax
10.2019 - 01.2025
- Managed a group of 8-10 Floor Sales Consultants by using an MTI method (Managing to the Individual), allowing every associate to receive a high level of quality training and development, and ensured each had exceptional product and company knowledge.
- Championed new initiatives by exhibiting courageous leadership, fostering an environment of open communication and teamwork to work through any potential barriers for buy-in among associates.
- Led several action plans to improve collaboration between departments to help improve customer satisfaction scores, and improve performance, both departmental and organizational.
- Motivated floor sales consultants by maintaining a high-energy work environment, holding associates accountable through self-development and performance management, file reviews, annual performance reviews, monthly check-ins, etc.
- Held an exceptional rating in annual performance reviews consistently in customer service, teamwork, and communication.
Sales Consultant
CarMax
02.2015 - 10.2019
- Exhibited exceptional results focus by maintaining and achieving goals above company and store expectations.
- I was a Sales Mentor and Presidents Club-level Sales Consultant for multiple years, rated successful or exceptional in every annual performance review since being onboarded with the company.
- Became a subject matter expert, fostering a collaborative environment among the team when needing assistance or coaching, and encouraging smooth and seamless transitions when working through new company initiatives and rollouts.
- Had a consistent and exceptional record of customer satisfaction scores, ensuring every customer was given world-class customer service.
Crew Shift Leader
Cracker Barrel Old Country Store Inc
05.2010 - 02.2015
- I was relied upon by management to supervise daily operations, ensuring compliance with OSHA regulations and standards.
- Trained and mentored new servers to ensure exceptional team performance and service quality.
- Coordinated with managers on shift schedules to optimize staffing levels during peak hours, and maximize revenue.
- Implemented process improvements that enhanced efficiency in meeting ticket times and retail numbers.
- Was cross trained in Prep, Backup and Grill Cook, Truck, Retail, Host, Dish and Serving, acheiving Par 4 levels in Serving, Host and Grill Cook
Education
High School Diploma -
John Jay Science And Engineering Academy
San Antonio, TXNo Degree - Communications
San Antonio College
San Antonio, TXSkills
- Customer Service
- Results Focus
- Analysis and Decision Making
- Communication
- Teamwork
- Functional Expertise
- Associate Development
- Courageous Leadership
- Situational Awareness
- Manage to the Individual
- Conversational Competence
Timeline
Customer Experience Manager
CarMax
01.2025 - 11.2025
Sales Manager
CarMax
10.2019 - 01.2025
Sales Consultant
CarMax
02.2015 - 10.2019
Crew Shift Leader
Cracker Barrel Old Country Store Inc
05.2010 - 02.2015
High School Diploma -
John Jay Science And Engineering Academy
No Degree - Communications
San Antonio College