Adam Jones
Leland,NC
Summary
Detail-oriented and dependable professional with a strong background in customer service, along with experience in financial transactions and document handling. Known for clear communication and helping customers feel confident throughout the process. Thrives in fast-paced environments and is seeking to transition into an Associate Loan Closing Specialist role in the hopes of improving skills and providing an Iconic Customer Experience
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Specialist
CarMax
08.2019 - Current
- Guided customers through the car buying process, including financing and required paperwork
- Reviewed contracts and documents to ensure accuracy before completion
- Explained processes and next steps clearly so customers knew what to expect
- Worked with internal teams to resolve issues with deals or documentation
- Managed a high volume of customers while staying organized and detail-focused
Manager
Tropical Smoothie Cafe
01.2016 - 01.2019
- Oversaw daily operations and kept the store running efficiently
- Managed cash handling, deposits, and basic financial tracking
- Trained and supervised team members to maintain strong performance
- Handled customer concerns and resolved issues in a professional manner
- Maintained schedules, inventory, and store records
- Averaged the lowest turn-over rate in the store's history
Education
Associate of Science - Chemistry
Cape Fear Community College
Wilmington, NC05.2017
High School Diploma -
Isaac Bear Early College
Wilmington, NC05.2015
Skills
- Attention to detail and accuracy
- Strong Focus on Customer service
- Handling sensitive information
- Cash handling and financial transactions
- Organization and time management
- Microsoft Office (Word, Excel, Outlook)
- Problem-solving
- Team collaboration
Certification
Notary Public of North Carolina
Active until March 3rd, 2027
Timeline
Senior Customer Specialist
CarMax
08.2019 - Current
Manager
Tropical Smoothie Cafe
01.2016 - 01.2019
Associate of Science - Chemistry
Cape Fear Community College
High School Diploma -
Isaac Bear Early College