Adam Fleck
Burlington
Summary
Inventive and mechanically inclined Creative Technologies professional. Solution-oriented problem solver. Highly skilled in prototyping, communication, collaboration, and technical documentation.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Whisker Labs
10.2023 - Current
- Diagnosed and resolved network configuration issues for customers, providing support for their IoT devices.
- Collaborated with various departments and engineering teams to devise solutions for customer issue.
- Developed workaround solutions to address challenges encountered during system installation and setup.
- utilized proprietary analysis tools to to perform data analytics regarding electrical systems.
Advanced Repair Agent
Geek Squad
09.2021 - 10.2023
- Performed regular upgrades to update systems and improve operability.
- Restore data, operating systems, documents and faulty drivers.
- Assembled, maintained, and repaired system hardware.
- Repair damaged iPhone hardware by replacing authorized parts in conjunction with Apple, Inc.
- Department liaison to Apple, Inc assigned to escalate and resolve issues through CSX2 and ast2.
Retail Sales Associate
Micro Center
06.2019 - 07.2021
- Executed sales of products, software and service plans in high volume retail store.
- Demonstrated extensive product knowledge and superior customer service by assisting customers to find the best technology solution for their needs.
Product Design Intern
TinkRworks
06.2020 - 08.2020
- Responsible for the design and development of multiple technology-based projects for students grades 1-8 to develop creative thinking, problem solving skills and reach specific learning goals.
- Implemented standards of the National Science Teaching Association (NSTA).
- Executed prototyping tools and strategies to develop working models.
- Developed extensive use and knowledge of soldering equipment, 3D printers, laser cutters, Fusion 360 and Arduino.
Education
Bachelor of Science - Creative Technologies
Berry College
Rome, GA05-2021
High School Diploma -
Woodberry Forest
Orange, VA05-2017
Skills
- Remote desktop services and support
- Customer experience management
- Debugging
- Hardware upgrades
- Creating and executing visual and verbal presentations
- Developing team focused/human-centered tech design
- PCB Design
- Programming languages (C, Java, Javascript, python)
- Data Analysis
- Prototyping/Modeling
- Apple Repair Certified
- Arduino
Timeline
Technical Support Specialist
Whisker Labs
10.2023 - Current
Advanced Repair Agent
Geek Squad
09.2021 - 10.2023
Product Design Intern
TinkRworks
06.2020 - 08.2020
Retail Sales Associate
Micro Center
06.2019 - 07.2021
Bachelor of Science - Creative Technologies
Berry College
High School Diploma -
Woodberry Forest
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