Adam Ducker
Sanford
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at T-ROC where I led a team to consistently meet sales targets. Skilled in multitasking and organization, I excel in fast-paced environments, ensuring both efficiency and high-quality service. My attention to detail and commitment to safety protocols underpin my ability to deliver exceptional results.
Overview
3
3
years of professional experience
Work History
Technician
Vivint Home Security
05.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Sales Supervisor
T-ROC
03.2023 - 03.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Delivery Driver
Pizza Hut
03.2022 - 03.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Sales Associate
Spectrum
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
NA - Natural Resources Management
Portsmouth High School
Portsmouth, RI06.2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Vivint Home Security
05.2024 - Current
Sales Supervisor
T-ROC
03.2023 - 03.2024
Delivery Driver
Pizza Hut
03.2022 - 03.2023
Sales Associate
Spectrum
01.2022 - 08.2022
NA - Natural Resources Management
Portsmouth High School
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