Summary
Overview
Work History
Education
Skills
Timeline
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Adam Abumazen

Wilmington

Summary

Dynamic Assistant Manager with a proven track record at Exxon, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic goal setting, driving repeat business. Skilled in financial reporting and fostering a collaborative work environment, consistently achieving performance targets and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Exxon
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Bagger

Harris Teeter
05.2021 - 05.2022
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Bagged customer purchases while paying mind to industry best practices.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Contributed to positive work culture through effective communication and collaboration with coworkers.
  • Answered customer inquiries and provided product guidance.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Provided product knowledge to help customers select best products.
  • Loaded items onto conveyor belts and pallets.
  • Cleaned and maintained production area and equipment.
  • Placed items into bags, boxes or other containers.
  • Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
  • Maintained high level of personal hygiene and cleanliness, contributing to positive shopping environment.
  • Streamlined bagging process, organizing items to maximize bag space and reduce waste.
  • Facilitated smooth checkout process, coordinating with cashiers to address any issues promptly.
  • Increased safety by promptly cleaning spills and alerting staff to potential hazards.
  • Fostered helpful atmosphere, answering customer questions regarding product location and store services.
  • Improved efficiency, adapting bagging techniques based on item shapes and sizes.
  • Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
  • Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.
  • Assisted customers to their vehicles with heavy or bulky items, ensuring high level of customer service.
  • Enhanced store cleanliness, regularly clearing checkouts and disposing of trash and debris.
  • Assisted in reducing shopping cart congestion, organizing carts in parking lot and store entrance.
  • Improved checkout efficiency, bagging items swiftly while maintaining order and care.
  • Enhanced customer experience by engaging in polite and friendly conversations during checkout.
  • Promoted recycling initiatives, encouraging customers to opt for reusable bags.
  • Followed safety protocols to prevent accidents and injuries.
  • Minimized bag usage, correctly assessing number of bags needed for each transaction.
  • Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
  • Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.

Education

Associate of Arts - Business Administration

Cape Fear Community College
Wilmington, NC
06-2026

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff supervision
  • Goal setting
  • Staff management
  • Conflict resolution
  • Policy enforcement
  • Professional and courteous
  • Multitasking
  • Multitasking Abilities
  • Problem resolution
  • Teamwork and collaboration
  • Employee engagement
  • Customer service and satisfaction
  • Vendor relationship management
  • Financial reporting
  • Product and service sales
  • Verbal and written communication
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Multitasking and organization
  • Google drive

Timeline

Assistant Manager

Exxon
05.2022 - Current

Bagger

Harris Teeter
05.2021 - 05.2022

Associate of Arts - Business Administration

Cape Fear Community College

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Adam Abumazen