Ada Hill
Rougemont
Summary
Experienced professional knowledgeable about managing school schedules, extracurricular activities, and entertainment to achieve optimal playtime and schoolwork balance. Committed to maintaining parent objectives while being compassionate and caring with children. Offers first-rate skills in communication and activity planning.
Overview
31
31
years of professional experience
Work History
Private Nanny
Various
Durham
11.1994 - 08.2025
- Provided personalized care and supervision for children of various ages.
- Developed engaging educational activities to promote learning and development.
- Assisted with daily routines, including meals, hygiene, and transportation.
Bike & Wrestling Show Help
Various
Durham
03.1997 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ticket sales
- Food prep & sales
- Handled cash transactions without computerized systems
- Handled credit/debit transactions
In home health care
Parents
Rougemont
01.2008 - 06.2021
- Assisted with daily living activities and personal care tasks.
- Monitored health conditions and reported changes to family members.
- Coordinated medication schedules and ensured timely administration.
- Provided companionship and emotional support during difficult times.
- Maintained a clean and safe living environment for client comfort.
- Prepared nutritious meals according to dietary needs and preferences.
- Assisted with mobility and transportation to appointments or outings.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Performed wound care procedures such as changing dressings or applying topical ointments.
- Observed changes in patient behavior or appearance that may indicate a need for further medical attention.
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
- Administered injections as needed per physician orders.
- Maintained accurate records of client's medical history, treatments and progress notes.
- Participated in team meetings and case conferences to discuss patient's progress towards goals.
Cashier, baker, assistant manager
Pretzel Time
Durham
06.2017 - 08.2018
- Processed customer transactions accurately and efficiently at the checkout.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted customers with product inquiries and provided friendly service.
Seasonal Worker
South Square Mall
Durham
10.2017 - 01.2018
- Set up (Christmas) Holiday displays
- Operated interactive talking & singing animatronics
Cashier
Food Lion
Durham
01.2015 - 04.2017
- Processed customer transactions efficiently and accurately at the checkout.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided helpful recommendations.
Assistant Customer Service Manager
Kroger
Durham
09.1998 - 03.2005
- Assisted in managing daily customer service operations and staff scheduling.
- Trained new team members on customer service protocols and store policies.
- Resolved customer complaints by providing effective solutions and support.
- Implemented promotional displays to enhance overall customer shopping experience.
- Ensured compliance with company policies during customer interactions and transactions.
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries, complaints and feedback.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service team members to provide exceptional service, driving retention, and satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Revised department schedules to maximize coverage during peak hours.
- Consulted with customers regarding needs and addressed concerns.
- Generated daily, weekly and monthly reports on key performance indicators.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Processed vendor invoices and ensured accurate documentation for payment.
- Maintained financial records using accounting software and spreadsheets.
- Assisted in preparing monthly financial reports and reconciliations.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Processed customer transactions for money transfers and bill payments.
- Managed cash register, ensuring accurate cash handling and reconciliation.
Education
CIS Academy
Durham, NCSkills
- Customer Service
- Cash office experience
- Cashier
- Food order taking and cash handling with a computerized system
- Ticket sales
Timeline
Seasonal Worker
South Square Mall
10.2017 - 01.2018
Cashier, baker, assistant manager
Pretzel Time
06.2017 - 08.2018
Cashier
Food Lion
01.2015 - 04.2017
In home health care
Parents
01.2008 - 06.2021
Assistant Customer Service Manager
Kroger
09.1998 - 03.2005
Bike & Wrestling Show Help
Various
03.1997 - 06.2025
Private Nanny
Various
11.1994 - 08.2025
CIS Academy