Ace Small
Charlotte
Summary
Dynamic and versatile professional with a unique blend of technical, interpersonal, and performance-driven expertise across IT support, recruiting, and fitness industries. Proven ability to deliver end-to-end support within Microsoft 365 environments, troubleshoot systems efficiently, and ensure seamless user experiences. Adept at identifying top talent, building strong client relationships, and driving business goals through clear communication and results-focused strategies. Known for a strong work ethic, adaptability across roles, and a sharp ability to connect with people—whether resolving complex tech issues, guiding career paths, or motivating clients toward peak performance.
Overview
10
10
years of professional experience
Work History
IT Analyst - Technical Support
BGM Digi Tech Inc.
03.2023 - Current
- Delivered Tier 1 & Tier 2 support to 500+ users, resolving 85% of issues within 24 hours, across Windows & Mac OS environments.
- Managed user accounts and permissions via Active Directory and Microsoft 365 Admin Center, overseeing seamless onboarding/offboarding for 20 employees/month and maintaining security protocols.
- Configured, troubleshot, and secured network devices (routers, switches, firewalls), reducing security incidents by 30% through regular audits, patches, and proactive mitigation strategies.
- Coordinated software updates and patches for 400 workstations, minimizing downtime and ensuring compliance with company policies; led successful data recovery with 95% success rate.
- Provided end-user support for Microsoft 365 applications (Outlook, Teams, SharePoint) and delivered training/documentation to enhance software adoption and productivity.
Lead Technical Recruiter
Apex Systems
02.2020 - 03.2023
- Managed full-cycle recruitment for 30-40 tech roles/month, including sourcing, screening, and interviewing, increasing candidate pool by 25% through diverse sourcing strategies (LinkedIn, job boards, referrals).
- Maintained an average time-to-fill of 25 days and reduced time-to-hire by 20% by leveraging ATS tools (Workday, Greenhouse) and streamlining the recruitment process.
- Partnered with hiring managers to develop tailored recruitment strategies, achieving a 95% satisfaction rate from internal stakeholders.
- Extended offers and negotiated terms, closing 85% of offers and reducing offer rejection rates by 10%.
- Coordinated onboarding for new hires, achieving a 90% retention rate through effective onboarding practices and ensuring smooth integration into the team.
Lead Trainer/Assistant Manager
Fitness Connection
01.2020 - 03.2023
- Delivered personalized fitness programs to 30-35 clients weekly, achieving a 90% client goal attainment rate through tailored plans and progress monitoring.
- Led a team of 10-15 trainers, improving productivity and performance through mentorship, training, and goal-setting initiatives.
- Maintained an 85% client retention rate by fostering relationships, gathering feedback, and enhancing programs based on client input.
- Assisted with gym operations, including scheduling, inventory, and facility maintenance, ensuring a safe and clean environment.
- Contributed to membership growth, converting 70% of prospects into members through consultations and promotional campaigns.
Student Involvement Leader
East Carolina University
01.2018 - 12.2019
- Leader of student involvement and activities
- Marketed new and existing features and activities of the school to students
Electronics Department Manager
Sam's Club
11.2015 - 12.2017
- Supervised a team of 10-15 associates, driving productivity and performance through daily coaching, training, and goal-setting.
- Managed inventory control, reducing shrinkage through effective cycle counting and loss prevention strategies.
- Executed merchandising strategies, creating impactful displays that boosted product visibility and impulse purchases.
- Managed departmental budget, focusing on labor costs, product ordering, and meeting sales targets.
- Collaborated with sales team to plan and implement successful marketing campaigns.
Education
Bachelor of Science - Physical Wellness And Business Admin
East Carolina University
Greenville, NC12-2019
Skills
Team Leadership, Staff Training and Development , Budget Management, Customer Relationship Management, Upselling, Cross Selling, Full Cycle Recruitment , Candidate Sourcing and Screening, Interviewing, Onboarding, IT Support, IT Auditing, Asset Management, Windows, iOS, Social Media Management, Data Driven Decision Making, Negotiation, Network Security, Networking, Process Improvement, Cross-Departmental Collaboration, Microsoft 365
Languages
English - Fluent
Spanish - Intermediate
Timeline
IT Analyst - Technical Support
BGM Digi Tech Inc.
03.2023 - Current
Lead Technical Recruiter
Apex Systems
02.2020 - 03.2023
Lead Trainer/Assistant Manager
Fitness Connection
01.2020 - 03.2023
Student Involvement Leader
East Carolina University
01.2018 - 12.2019
Electronics Department Manager
Sam's Club
11.2015 - 12.2017
Bachelor of Science - Physical Wellness And Business Admin
East Carolina University
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