Jeanenne Spencer
Frisco
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
23
23
years of professional experience
Work History
Contract Remote Call Center Agent
Aston Carter
09.2020 - Current
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
Client Service Advocate
Kohl's
09.2015 - 03.2018
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication channels for improved client relations and timely response to requests.
- Implemented efficient processes for managing client accounts, ensuring accuracy and organization.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' expectations.
- Provided comprehensive support, enabling clients to navigate through products and services seamlessly.
- Conducted thorough research to provide accurate information, ensuring clients received the best possible solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Remote Part Time Benefits Coordinator
Reformed Of America
04.2013 - 10.2015
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Benefits Coordinator/Account Manager
Holmes Murphy & Assoc.
03.2001 - 04.2013
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
- Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Education
No Degree - Business Administration
Texas Tech University
Lubbock, TXHigh School Diploma -
Booker T Washington Hight School
Dallas Texas06.1965
Skills
- Customer Education
- System Documentation
- Training and Mentoring
- Appointment Setting
- Answering Questions
- Problem-Solving Skills
- Calm Disposition
- Issue and Complaint Resolution
Timeline
Contract Remote Call Center Agent
Aston Carter
09.2020 - Current
Client Service Advocate
Kohl's
09.2015 - 03.2018
Remote Part Time Benefits Coordinator
Reformed Of America
04.2013 - 10.2015
Benefits Coordinator/Account Manager
Holmes Murphy & Assoc.
03.2001 - 04.2013
No Degree - Business Administration
Texas Tech University
High School Diploma -
Booker T Washington Hight School
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