A'bria O'Neal
Raleigh
Summary
Seasoned Patient Service Associate able to manage patient interactions with ease. Gained relevant experience in handling patient inquiries, scheduling appointments, and maintaining medical records. Strengths lie in excellent communication skills, empathetic patient care, and proficiency in using healthcare management systems. Record of improving office efficiency and enhancing patient satisfaction.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Foxcroft Wine Company
Raleigh
01.2025 - Current
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assigned patrons to suitable tables according to server rotation.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Informed patrons of establishment specials and promotions.
- Greeted guests and sat customers at tables or in waiting areas.
Patient Service Associate
Duke Health
Raleigh
12.2023 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Assisted with coordinating transportation arrangements for patients who needed access to specialized care outside the facility.
- Obtained informed consent and payment documentation from patients and filed in system.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Ensured that all required forms were completed accurately prior to discharge from the facility.
- Scheduled laboratory tests for referring physicians based on their orders.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Documented patient counters in hospital system and initiated follow-up actions.
- Coordinated patient care between different healthcare professionals involved in a patient's care plan.
Education
Bachelor of Science - Business Marketing
Johnson & Wales University
Charlotte, NC02-2018
Skills
- Reservation management
- Patient coordination
- Insurance verification
- Customer engagement
- Referral processing
- Customer relationship management
- Effective communication
- Team collaboration
- Time management
- Attention to detail
Affiliations
- Traveling
- Eating
- Love going to events
- Art
- Music
Timeline
Restaurant Hostess
Foxcroft Wine Company
01.2025 - Current
Patient Service Associate
Duke Health
12.2023 - Current
Bachelor of Science - Business Marketing
Johnson & Wales University
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