Abreona Soublet
Charlotte
Summary
Reliable and detail-oriented customer service professional with a proven ability to handle high-volume inquiries, resolve issues efficiently, and ensure customer satisfaction. Skilled in CRM systems, order management, and remote communication tools. Committed to delivering accurate, empathetic support in fast-paced environments.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Spectrum
Charlotte
04.2024 - Current
- Manage incoming customer inquiries via phone, email, and chat, resolving 50–100+ cases daily with a focus on first-contact resolution.
- Identify and troubleshoot account, billing, and service-related issues, escalating complex matters when necessary.
- Maintain detailed and accurate records using CRM system, ensuring consistency in service quality.
- Educate customers on company products, services, and policies to reduce misunderstandings and increase satisfaction.
Customer Service Representative
Wells Fargo
Charlotte
09.2022 - 04.2024
- Handle inbound calls and secure account-related inquiries from clients, addressing issues related to account balances, transactions, fraud alerts, and online banking access.
- Maintain up-to-date knowledge of financial products, security protocols, and internal policies to ensure accurate customer support and compliance with federal regulations.
- Provide step-by-step guidance for digital banking tools and escalate unresolved issues to appropriate departments, ensuring seamless customer experience.
- Consistently met performance metrics including call quality, resolution rate, and customer satisfaction scores.
Customer Service Representative
US Foods
Charlotte
10.2020 - 09.2022
- Manage inbound calls and emails from restaurant and institutional clients regarding order placement, product availability, substitutions, and delivery tracking.
- Accurately enter and adjust orders using ERP and CRM systems, ensuring customer expectations are met despite supply chain challenges.
- Communicate with warehouse, sales, and transportation teams to resolve delivery issues and missing items promptly.
- Provide product recommendations and assist with inventory questions based on customer history and needs.
Education
North Mecklenburg High School
Huntersville, NCSkills
- Compliance adherence
- Billing inquiries
- Remote tools ( Zoom , Teams
- Order processing & Issue Tracking
Timeline
Customer Service Representative
Spectrum
04.2024 - Current
Customer Service Representative
Wells Fargo
09.2022 - 04.2024
Customer Service Representative
US Foods
10.2020 - 09.2022
North Mecklenburg High School
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