Abrar Khalil
Knightdale
Summary
Recent graduate with a Bachelor’s degree in Economics and Public Policy and hands-on experience in client-facing and analytical roles. Demonstrates strong customer service expertise through direct client engagement, consultative communication, problem-solving, and the ability to manage multiple responsibilities in fast-paced environments. Brings a team-oriented mindset, strong time management, and a commitment to delivering positive customer experiences while contributing meaningfully to organizational success.
Overview
4
4
years of professional experience
Work History
Public Policy Analyst (Student)
UNC Public Policy Capstone Program
08.2024 - 12.2024
- Collaborated with a student research team to design and conduct high-quality policy analysis using Microsoft Word, Powerpoint, and Excel to address client and community needs
- Analyzed state-level wetland protection policies in response to the rollback of federal regulations following Sackett v. EPA, with a focus on applicability to North Carolina.
- Contributed to research on Transferable Development Rights, Michigan’s Streamlined Permitting Process, and Flood Risk Protection Policies; conducted a gap analysis using Microsoft Word of prior Environmental Defense Fund research and co-developed a final portfolio using an amalgamation of Microsoft Excel to visualize data for state-level wetland protections and Microsoft Powerpoint to present findings.
Benefits Consultant
American Income Life: AO
05.2023 - 12 2023
- Utilized knowledge of veteran’s benefits to assist active and retired service members through Veterans Organizations, ensuring clear communication and support using Salesforce to manage interactions with prospective clients.
- Advised union members through cloud-based conferencing softwares including Zoom and Microsoft Teams on benefits packages supplied through local unions, including Accidental Death & Dismemberment (AD&D) policies.
- Collaborated with consultants, producers, and specialists through virtual meetings to deliver burial benefits and will kits to eligible individuals; conducted outreach to inform others of available services.
Store Associate
Hamricks
05.2021 - 05.2023
- Handled high-volume cash and card transactions with accuracy and efficiency, reinforcing strong attention to detail and customer trust.
- Delivered exceptional customer service by assisting shoppers with purchases, returns, and product inquiries; building strong interpersonal and problem-solving skills.
- Maintained organized inventory and stockroom operations, ensuring smooth product flow and demonstrating reliability in managing financial and operational tasks.
Education
Bachelor of Arts - Economics And Public Policy
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2025
Skills
- Customer Relationship Management
- Account Reconciliation
- Banking Operations
- Conflict Resolution
- Cross-Selling Products
- Data Analysis
- Problem-Solving
- Team Leadership
Accomplishments
- Achieved 30% above target sales volume within the first six months by building a strong referral pipeline and effectively educating clients on customized coverage solutions.
- Produced two university-published articles integrating legal analysis and data-driven research, strengthening evidence-based recommendations on environmental regulation and technology-assisted social policy interventions.
Timeline
Public Policy Analyst (Student)
UNC Public Policy Capstone Program
08.2024 - 12.2024
Benefits Consultant
American Income Life: AO
05.2023 - 12 2023
Store Associate
Hamricks
05.2021 - 05.2023
Bachelor of Arts - Economics And Public Policy
University of North Carolina At Chapel Hill