Abraham Moreno
Rocky Mount
Summary
Accomplished assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Builders Discount Center
10.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Professional Parts specialist/
O’reilly Auto Parts
01.2011 - 10.2019
- Served customers in-store and by telephone to answer questions and place orders.
- Satisfied customers with fast, knowledgeable service for parts product needs.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Internship Student
U.S. Marshals Service Internship Eastern District of North Carolina
08.2018 - 11.2018
- Received certificate of appreciation
- Sorted, organized, and maintained files.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Arts -
North Carolina Wesleyan College
Rocky Mount, NC12.2018
Associate of Arts in College Transfer -
Wilson Community College
05.2016
James B. Hunt High School
Wilson, NC06.2011
Skills
- Operations Management
- Team Motivation
- Organizational skills
- Employee engagement
- Staff training and development
Task Delegation
- Inventory management
- Policy enforcement
- Workload management
- Team development
- Delegation skills
Languages
Spanish
Timeline
Assistant Manager
Builders Discount Center
10.2019 - Current
Internship Student
U.S. Marshals Service Internship Eastern District of North Carolina
08.2018 - 11.2018
Professional Parts specialist/
O’reilly Auto Parts
01.2011 - 10.2019
Bachelor of Arts -
North Carolina Wesleyan College
Associate of Arts in College Transfer -
Wilson Community College
James B. Hunt High School
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