Summary
Overview
Work History
Skills
Certification
Timeline
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Abijah Masse

Raleigh

Summary

Highly accomplished Servsafe certified manager with a solid 7-year track record in effectively managing daily operations, employee activities, and ensuring exceptional customer satisfaction. Demonstrated expertise in restaurant management, marketing, and delivering top-notch customer service. Known for successfully implementing cost-cutting measures and driving significant improvements in employee performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

The Pickled Onion Restaurant & Sports Bar
10.2024 - Current
  • Improved profits by controlling costs without sacrificing service or overhead needs.
  • Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork.
  • Managed relationships with business vendors, verifying performance and resolving concerns.
  • Keeping track of order invoices/ payroll

Event Sales Coordinator

Concord Hospitality
07.2023 - 10.2024
  • Coordinate and manage event sales, ensuring client satisfaction and seamless event execution.
  • Boost event bookings, achieving measurable increases in revenue and client retention.
  • Utilize CRM software to track sales metrics, improving efficiency and data accuracy.
  • Collaborate with cross-functional teams to deliver tailored event solutions, enhancing client experience.

Assistant Food and Beverage Director

Concord Hospitality
07.2023 - 10.2024
  • Direct food and beverage operations, ensuring budget adherence and top-quality standards.
  • Lead and develop F&B team, focusing on recruitment, training, and performance appraisal.
  • Address customer concerns to enhance satisfaction and loyalty.
  • Innovate and design new cocktail offerings to elevate guest experience.
  • Implemented strategic talent acquisition and development initiatives, fostering a high- performing F&B team that consistently exceeds service standards.

Assistant General Manager

Nikos greek taverna
05.2022 - 07.2023
  • Improved profits by controlling costs without sacrificing service or overhead needs.
  • Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork.
  • Managed relationships with business vendors, verifying performance and resolving concerns.
  • Keeping track of order invoices/ payroll

Private Bartender

The Gallagher club
05.2021 - 05.2022
  • Curating cocktails to company standards
  • Experience in multitasking, able to handle customers request and bar drinks efficiently
  • Experienced in banquet an event bartending as well as stadium and concerts
  • Great with speed for high volume purposes.

Private bartender

Legends
06.2020 - 05.2021
  • Curating cocktails to company standards
  • Experience in multitasking, able to handle customers request and bar drinks efficiently
  • Experienced in banquet an event bartending as well as stadium and concerts
  • Great with speed for high volume purposes.

Bartender/Event Coordinator

Franks Cinebowl & Grill
10.2016 - 05.2020
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Recommended current products and limited promotions to upsell beverage orders.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Human resources

Certification

Servsafe manager

Timeline

Assistant General Manager

The Pickled Onion Restaurant & Sports Bar
10.2024 - Current

Event Sales Coordinator

Concord Hospitality
07.2023 - 10.2024

Assistant Food and Beverage Director

Concord Hospitality
07.2023 - 10.2024

Assistant General Manager

Nikos greek taverna
05.2022 - 07.2023

Private Bartender

The Gallagher club
05.2021 - 05.2022

Private bartender

Legends
06.2020 - 05.2021

Bartender/Event Coordinator

Franks Cinebowl & Grill
10.2016 - 05.2020

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Abijah Masse