Abigail Wright

• Oversaw daily operations, ensuring adherence to safety protocols and recycling standards.
• Trained new employees on equipment usage and operational procedures.
• Conducted regular quality checks to maintain high service standards.
• Collaborated with management to implement process improvements and cost-saving initiatives.
• Monitored team performance, providing feedback and support for skill development.
• Coordinated scheduling of staff shifts to optimize resource allocation.
• Resolved operational issues promptly, minimizing downtime and maintaining productivity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Payroll

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Organized paperwork such as charts and reports for office and patient needs.

• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Answered owner animal health questions and advised on best care practices.
• Provided care for animals before surgeries, as necessary for overall comfort and health.
• Prepared surgical instrument packs and drapes for use in sterile

environments by processing in autoclave under high pressure and high temperature conditions.

• Collected and prepared specimens and samples for outside laboratory analysis.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.