Abigail Pender
Wilmington
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Private Nanny
Jaime Davis
06.2025 - 10.2025
- Organized engaging educational activities promoting cognitive development and creativity.
- Implemented daily routines ensuring consistency in children's schedules.
- Managed transportation logistics for school and extracurricular activities.
- Adapted quickly to changing circumstances, demonstrating flexibility in caregiving approach.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
Cashier
Harris Teeter
12.2024 - 07.2025
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Handled cash, credit, and gift card transactions following company policies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory by restocking items on shelves as needed throughout shifts.
- Adhered to safety protocols while operating cash register and handling products.
- Received training in customer service techniques to improve overall satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Hostess Trainer
Longhorn Steakhouse
11.2023 - 08.2024
- Trained new hosts on customer service protocols and seating arrangements
- Coordinated host schedules to ensure optimal coverage during peak hours
- Monitored guest flow and adjusted seating assignments to enhance efficiency
- Provided feedback to improve hosting procedures and team performance
- Fostered positive guest interactions to promote repeat business and satisfaction
- Collaborated with servers and kitchen staff to streamline communication during service
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
Lifeguard
Greenville Country Club
04.2023 - 09.2023
- Monitored pool activities to ensure safety and compliance with regulations.
- Provided immediate response to aquatic emergencies, administering first aid as needed.
- Enforced facility rules and policies to maintain a safe environment for patrons.
- Conducted regular equipment checks, ensuring readiness and operational safety of lifeguard tools.
- Assisted in training new lifeguards on emergency protocols and rescue techniques.
- Educated patrons on water safety practices through demonstrations and informational sessions.
- Maintained cleanliness of pool area, contributing to overall guest satisfaction and safety standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Communication
University of North Carolina Wilmington
Wilmington, NC05-2028
High School Diploma -
D.H. Conley Highschool
Greenville, NC05-2024
Skills
- Relationship building
- Positive reinforcement
- Time management skills
- Sales promotion
- Hygiene standards
- Laundry
- Language skills
- Work ethic and integrity
- Patience and empathy
- Conflict resolution
- Customer service
Certification
- CPR, First Aid, and AED certifed
Timeline
Private Nanny
Jaime Davis
06.2025 - 10.2025
Cashier
Harris Teeter
12.2024 - 07.2025
Hostess Trainer
Longhorn Steakhouse
11.2023 - 08.2024
Lifeguard
Greenville Country Club
04.2023 - 09.2023
No Degree - Communication
University of North Carolina Wilmington
High School Diploma -
D.H. Conley Highschool