Abigail Nolasco
Fuquay-Varina,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
American Airlines
01.2022 - Current
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Digital Marketing Manager
United Exterior Cleaning, Lawn Care & Home Improvement LLC
01.2024 - 06.2025
- Developed and implemented digital marketing strategies to enhance brand visibility and engagement.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Maintained up-to-date knowledge on best practices within the digital marketing landscape through continuous learning and professional development.
- Increased online presence by developing and implementing effective digital marketing strategies.
Education
Associate of Arts - Business Administration
Wake Technical Community College
Raleigh, NCSkills
- Active listening
- Critical thinking
- Time Management
- Multitasking
- Computer proficiency
- Customer service
- Content marketing strategy
- Graphic design
- Organizational Skills
- Creative and innovative
Languages
Spanish
English
Timeline
Digital Marketing Manager
United Exterior Cleaning, Lawn Care & Home Improvement LLC
01.2024 - 06.2025
Customer Service Supervisor
American Airlines
01.2022 - Current
Associate of Arts - Business Administration
Wake Technical Community College