Abigail Lukac
Monroe
Summary
Dedicated professional focused on an entry-level role in Accounting or Finance. Proven track record of investigating discrepancies during audits and managing inventory, showcasing strong attention to detail and commitment to quality service.
Overview
4
4
years of professional experience
Work History
Store Clerk & Remote Sales Clerk
WCU Bookstore
Cullowhee
09.2023 - 05.2026
- Assisted customers with product selection and inquiries in a busy retail environment.
- Developed positive customer relationships through product recommendations, friendly greetings, and excellent service.
- Assisted with online orders by picking, sorting, and packing items to ensure timely fulfillment.
- Trained new employees on sales floor operations, POS management, remote sales processes, and merchandise quality assurance.
- Managed inventory by restocking shelves and organizing merchandise effectively.
- Checked in new merchandise orders, scanning for damages, counting received items, and verifying against invoices.
- Investigated, verified, and balanced quantity discrepancies for over 200 line items during post-inventory audits.
- Collaborated with team members to ensure efficient workflow during peak hours.
Customer Service Attendant
SolarShine Express Wash
Monroe
01.2022 - 08.2024
- Delivered exceptional customer service during high-volume, fast-paced operations, ensuring customer satisfaction.
- Addressed customer concerns or complaints promptly and professionally, enhancing overall customer experience.
- Guided customers in selecting car wash services, ensuring informed choices that met their needs.
- Handled cash register transactions accurately and efficiently.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained cleanliness and organization of service areas and equipment.
- Operated high-pressure hoses, brushes, waxes, polishes, and other specialized tools for cleaning cars.
Server
Chili's Restaurant
Cullowhee
02.2023 - 05.2023
- Delivered prompt and friendly service to ensure customer satisfaction in a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to maintain cleanliness and enhance guest experience.
- Ensured cleanliness and organization of dining area and kitchen to support smooth operations.
- Supported team members during busy shifts to enhance workflow efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Business Administration in Accounting
Western Carolina University
Cullowhee05-2026
Bachelor of Science - Business Administration in Finance
Western Carolina University
Cullowhee, NC05-2026
Skills
- Microsoft OneDrive
- Powerpoint
- Excel
- Word
- Google Drive
- Documents
- Sheets
- Slides
- Tableau
- Access
- Quickbooks
Activities And Community Service
Volunteer at Jackson County Animal Shelter, 09/22, 05/26
Honors And Awards
- Dean's List, Fall 2022, Spring 2023, Fall 2023, Spring 2026
- 2022 - 2023, Actual Private Scholarship, HC Premier Pathway Scholarship, NC Education Lottery Scholarship, Monteith-Sharpton Scholarship
- 2023 - 2024, WCU Need-Based Scholarship, Next NC Scholarship, State One-time scholarship
- 2024 - 2025, Next NC Scholarship
- 2022 - 2024, Brinson Honors College
Timeline
Store Clerk & Remote Sales Clerk
WCU Bookstore
09.2023 - 05.2026
Server
Chili's Restaurant
02.2023 - 05.2023
Customer Service Attendant
SolarShine Express Wash
01.2022 - 08.2024
Bachelor of Science - Business Administration in Accounting
Western Carolina University
Bachelor of Science - Business Administration in Finance
Western Carolina University