Abigail Hamilton
Holly Springs
Summary
Hardworking, dependable team player with a strong drive to provide exceptional service. Great communication skills with experience in office operations, accounting, and customer service. Highly organized and detail oriented with the willingness to apply knowledge and skills to any challenge. Possesses the ability to have efficiency multitask in a fast-paced environment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Payroll Specialist
Town of Fuquay-Varina
11.2025 - 08.2026
- Processed bi-weekly payroll for over 500 employees, ensuring accuracy and compliance with regulations.
- Collaborated with HR to resolve payroll discrepancies and address employee inquiries efficiently.
- Maintained payroll records, including tax information, deductions, and benefits enrollments in compliance with state laws.
- Implemented process improvements that reduced payroll processing time by streamlining data entry procedures.
- Assisted in year-end reporting processes, including W-2 preparation and filing with federal authorities.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Coordinated with finance to ensure proper cash flow management for payroll disbursements, maintaining company financial stability.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for over 500 employees to verify accuracy of information.
Licensed CSR II
NC Farm Bureau Mutual Insurance Company
01.2021 - 10.2025
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries following standard operating procedures.
- Greeted customers and displayed a respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with mentoring new employees during and after training.
- Complied with corporate policies regarding information confidentiality and privacy.
- Processed insurance payments accurately in order to complete transactions successfully.
- Performed data entry tasks efficiently to update customer records.
- Processed any and all changes to personal and commercial policies.
- Assisted agents with preparing and processing new business quotes and rewrites for existing customers.
- Collaborated with underwriting team to assess risk and determine policy eligibility.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Educated clients on coverage options, enhancing understanding of policy benefits.
- Processed account reviews and contacted insureds to confirm coverages and make any necessary changes.
- Processed the end of day bank deposit from all payments received that day in the absence of the designated CSR.
Bank Teller
Fidelity Bank
10.2019 - 12.2020
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Answered customer questions regarding account information, transaction processing and fees.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Guided customers in selecting appropriate financial products for individual needs.
- Processed ATM deposits and reconciled against reports.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Answered telephones to assist customers with questions and inquiries.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
- Monitored bank vaults to verify correct cash balances.
- Assisted in opening personal, business and retirement accounts in the absence of the branch manager.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
Front Office Receptionist
Hamilton Auto Sales, Inc.
05.2013 - 10.2019
- Managed the front desk operations including answering phones, scheduling appointments, and directing inquiries.
- Answered incoming calls promptly and professionally while managing multiple lines at once.
- Organized files, records, and documents according to procedures.
- Responsible for opening and closing procedures of the office on a daily basis.
- Updated customer contact information into database system accurately.
- Provided a high level of customer service to all clients.
- Received payments and recorded receipts for services.
- Assisted with processing and finalizing sales of vehicles in the absence of the sales manager.
- Processed and completed all DMV title work for all car sales.
- Date entry into QuickBooks for outgoing/incoming payments, sales receipts.
- Processing mobile deposit for all payments in the absence of the account manager.
Education
Associate in Applied Science - Business Administration
Central Carolina Community College
Lillington, NC12-2017
Skills
- Customer focus
- Complaint handling
- Time management
- Active listening
- Data entry
- Adaptability and flexibility
- Building rapport
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Time sheet review
- Meeting deadlines
- Telephone and email etiquette
- Documentation skills
- Regulatory compliance
Certification
- NC Department of Insurance Property and Casualty License received in 2022
- NC Notary Public
Timeline
Payroll Specialist
Town of Fuquay-Varina
11.2025 - 08.2026
Licensed CSR II
NC Farm Bureau Mutual Insurance Company
01.2021 - 10.2025
Bank Teller
Fidelity Bank
10.2019 - 12.2020
Front Office Receptionist
Hamilton Auto Sales, Inc.
05.2013 - 10.2019
Associate in Applied Science - Business Administration
Central Carolina Community College