Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Dayton

Raleigh,NC

Summary

Personable and detail-oriented individual with outstanding experience in museum-oriented guest engagement. Highly flexible and eager to quickly learn new technology and industry practices. Extremely knowledgeable in a variety of POS systems and museum policy. Incredibly dependable and driven to provide the best quality of service to all guests and staff.

Overview

3
3
years of professional experience

Work History

Guest Engagement Host

Marbles Kids Museum
10.2024 - Current
  • Welcomed guests of all ages into a fun and positive experience throughout the museum.
  • Provided information about exhibits and programs to enhance visitor understanding and education.
  • Curated themed daily activities and programs for children and families to foster imaginative and engaging learning environments.
  • Maintained cleanliness and organization of exhibits and common areas to promote safety and comfort for guests and staff.
  • Adapted to high-pressure situations with quick conflict resolution and effective management of high volumes of attendees
  • Acquired more positions throughout the company to best suit the needs of different departments including front desk management, ticket sales, birthday party hosting, school visit management, and educational programs.
  • Quickly became familiar with complex point-of-sale systems to efficiently process guests and museum transactions.

Tour Guide and Retail Associate Manager

Linville Caverns
05.2022 - 08.2024
  • Conducted entertaining and informative tours for up to 15 guests over ten times a day.
  • Built a rapport with guests to promote positive and engaging experiences within tours.
  • Enhanced guest satisfaction through active listening and quick adaptation to guest demographics.
  • Monitored hundreds of guests entering our caverns and showroom daily to ensure the safety of all attendants and our environment.
  • Mastered a unique point-of sale system to successfully fulfill all transactions and ticket sales.
  • Facilitated the care and cleanliness of highly valuable inventory to encourage sales.
  • Maintained product displays and details of important inventory, curating visual and informational merchandising to drive sales effectiveness.


Visitor Services Associate

Catawba Science Center
05.2022 - 08.2022
  • Provided exceptional customer service to enhance visitor experiences of all ages and address inquiries effectively.
  • Educated guests on unique exhibitions to provide a knowledgeable and captivating experience.
  • Supported museum management in facilitation of group visits and high volumes of guests during busier periods.
  • Coordinated detailed information for each exhibit to provide guests with an accurate learning environment.
  • Maintained gallery spaces for safety and cleanliness, creating an inviting atmosphere for all visitors and staff.

Education

Bachelor of Science - Geology, Minor in Paleontology

North Carolina State University
Raleigh, NC
05-2026

Skills

  • Outstanding customer service
  • Team collaboration
  • Strong interpersonal skills
  • Effective multitasking proficiency
  • Precise time management
  • Detail-oriented
  • POS software adaptability
  • Exceptional communication
  • Strong conflict resolution
  • Positive and professional

Timeline

Guest Engagement Host

Marbles Kids Museum
10.2024 - Current

Tour Guide and Retail Associate Manager

Linville Caverns
05.2022 - 08.2024

Visitor Services Associate

Catawba Science Center
05.2022 - 08.2022

Bachelor of Science - Geology, Minor in Paleontology

North Carolina State University

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Abigail Dayton