Abigail Acosta
Kings Mountain
Summary
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
NHE, Inc.
10.2022 - Current
- Received and processed resident payments and updated system accounts with latest information
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Evaluated property conditions
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Assisted in the management and coordination of community events, ensuring smooth execution and high attendee satisfaction
- Responded promptly to resident inquiries, concerns, and requests, providing excellent customer service
- Maintained accurate records of resident interactions and issues using a CRM system
- Conducted regular inspections of common areas and facilities to ensure cleanliness, safety, and adherence to community standards
- Coordinated maintenance requests from residents with maintenance staff for timely resolution
- Collaborated with cross-functional teams including leasing agents, maintenance staff, and marketing department to ensure seamless operations
- Assisted in the preparation of annual budgets and financial reports for the community
- Conducted regular market surveys to analyze rental rates and adjust pricing strategies accordingly
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Leasing Specialist
Blue Ridge Companies
04.2021 - 10.2022
- Managed daily and weekly marketing and leasing reports
- Received, checked and processed applications for new leases
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services
- Follow up and contacting leads via email, calls, and text messages daily
- Ensured every residents renters insurance is in compliance with the lease agreement
- Knowing the Fair Housing Laws
- Standing up, greeting, and smiling at everyone who came into our office
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Assistant Community Manager
Asset Living
05.2020 - 04.2021
- Assisting the community manager in everyday needs
- Ensuring property remains in great condition
- Processing evictions
- Finding the best home to fit prospects needs
- Following Fair Housing laws
- Maintaining the entire properties paperwork
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services
- Greeting every person that comes into the office with a smile
- Maintain professionalism no matter the situation
- Ensuring all residents are in compliance with their lease agreements
- Knowing all rules and regulations within lease agreement
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Membership Adviser
Gold's Gym
10.2019 - 05.2020
- Helping people achieve their potential through fitness
- Finding the best programs and memberships to meet customer needs
- Giving a tour of the gym catered specifically to the prospects goals
- Giving a price presentation of packaging
- Going over commitment plans and obligations through the agreement
- Ensuring new members understand every aspect of the agreement
- Following up with members to ensure their satisfaction with the gym
- Making50 phone calls a day
- Sending50 emails a day
- Setting5-8 appointments a day dependent on the quota of memberships for the day
- Developed a deep understanding of industry trends, allowing for more informed decision-making when it came to expanding or adjusting membership offerings in response to shifting dynamics within the field at large.
- Actively sought opportunities for professional development by attending relevant conferences and workshops that could benefit not only my own career trajectory but also enhance the value proposition we provided to current and future members alike.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
Leasing Consultant
Wehner MultiFamily
08.2018 - 07.2019
- Showed units to potential tenants and answered questions about life in the community
- Trained staff on compliance, policies and procedures to maximize success
- Drafted comprehensive marketing and leasing plans
- Managed daily and weekly marketing and leasing reports
- Received, checked and processed applications for new leases
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services
- Ensuring all of the Killeen leasing agents were staying on task
- Assisting the regional manager in all that she needed Daily reports on progress of the property
- Knowing the Fair Housing Laws
- Standing up, greeting, and smiling at everyone who came into our office
Bartender
Mellow Mushroom
08.2014 - 08.2018
- Mixing cocktails with consistency and precision
- Answering telephone calls regarding reservations, menu questions, and business information
- Coordinating with the hostess, floor, and kitchen staff regarding special customer request
- Maintaining a clean and organized work space
- Taking orders in a timely fashion with accuracy
- Preparing the restaurant with its daily essentials
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Making sure the cash register is left with the correct amount of money
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Sanitizing my work space after the day is finished
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Online course - Real Estate
Gaston College
Dallas, NC05-2025
High school Diploma - undefined
Hickory Career Arts and Magnet School
Hickory, NC01.2014
Skills
- Conflict Resolution
- Verbal and non-verbal communication
- Bluemoon Software
- Efficiency
- Marketing
- Fair Housing Regulations
- Property Management
- Office Management
- Budgeting
- Accounts Payable
- Financial Report Writing
- CRM Software
- Records and database administration
- Payment processing
- Property management
- Financial records oversight
- Analytics reporting
- Financial budgeting and reporting
- Property inspections
- Vendor management
- Tenant and eviction laws
- Customer relationship management
- Payment management
- Daily operations management
Certification
Certified Apartment Leasing Professional (NAA)
Languages
Spanish
Professional Working
Timeline
Assistant Community Manager
NHE, Inc.
10.2022 - Current
Leasing Specialist
Blue Ridge Companies
04.2021 - 10.2022
Assistant Community Manager
Asset Living
05.2020 - 04.2021
Membership Adviser
Gold's Gym
10.2019 - 05.2020
Leasing Consultant
Wehner MultiFamily
08.2018 - 07.2019
Bartender
Mellow Mushroom
08.2014 - 08.2018
High school Diploma - undefined
Hickory Career Arts and Magnet School
Online course - Real Estate
Gaston College
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