Abdul Waris Qayoomi

Installation and Configuration.

Maintenance and troubleshooting.

Monitoring System Performance.

Documentation and Reporting.

Security Management.

Collaboration with IT teams.

• Utilized CRM software to document interactions and track service requests effectively.
• Assisted in training new team members on call handling protocols and best practices.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Analyzed call metrics to identify trends, contributing to enhanced operational efficiency.

• Managed scheduling and coordination of meetings for executive leadership team.
• Developed and maintained filing systems to ensure efficient document retrieval.
• Trained new administrative staff on office procedures and software tools.
• Conducted inventory management, ensuring adequate supplies for daily operations.
• Implemented process improvements that reduced turnaround time for administrative tasks.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.