Summary
Overview
Work History
Education
Skills
Community Service
Additional Information
Timeline
Generic

Abdul Hakim Al Hassan

Mebane

Summary

Results-driven professional with a strong background in customer service, sales, financial analysis, and investment management. Skilled in data analysis, visualization, and strategic decision-making. Experienced in managing branch operations, leading high-performing teams, and driving business growth. Proven ability to solve problems, build client relationships, and deliver actionable financial insights

Overview

12
12
years of professional experience

Work History

Branch Manager

Databank Financial Services Ltd
08.2018 - 07.2025
  • Sold $5,000,000.00 - $6,000,000.00 worth of Databank products and services, Mutual Funds, Treasury Bills, shares, Private Wealth Services and Pension funds to clients yearly.
  • Generated 100% of new business and via out-bound tent activities, sales promotions, out-bound telemarketing calls, presentations/seminars.
  • Cash/Security Custodial responsibility.
  • Managed operational efficiency and cost controls of branch
  • Assessed employee performance and developed improvement plans quarterly to maintain branch standards for clients
  • Produced weekly/monthly reports outlining financial data to assist management with making strategic plans and operational decisions quarterly.
  • Identified and capitalized on community business opportunities with effective networking and excellent customer relationships which led to a direct increase of our signups by 90%.
  • Developed and delivered polished sales presentations to highlight product and service quality and Branch growth in 2 years, moving our referrals and presentations up 100%
  • Gathered and reviewed customer feedback to improve operations

Relationship Manager

Databank Financial Services Ltd
08.2014 - 07.2018
  • Open new accounts for Databank Mutual fund prospective and existing clients, Treasury bills clients using Mutual Fund Investor Service System (MFund ISS), Money Ware Integra Miles Software and Back Connect respectively.
  • Sold over $3,000,000+ worth of Databank authorized investment banking products (mutual funds, shares, fixed deposits) and ancillary services (premium services, ATM cards) to existing and prospective clients.
  • Worked with Marketing and brokerage departments to facilitate communication and deliver personalized solutions to customers.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Also, open account for clients who wanted to either purchase or sell their shares of companies listed on Ghana Stock Exchange.
  • Assisted clients in understanding various products of Databank and reviewed withdrawal forms.
  • Worked at Databank retail call center responding to clients' inquiries over phone and emails and won 50+ customers through out-bound calls (telephone and in-person) per day.
  • Operated in a self-directed environment with minimal input to solve problems and implement resolutions.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Assistant Relationship Manager

Databank Financial Services Ltd, HQ
09.2013 - 08.2014
  • Sold $1,000,000+ worth of Databank authorized investment banking products (mutual funds, shares, fixed deposits) and ancillary services (premium services, ATM cards) to existing and prospective clients.
  • Marketed Databank authorized investment banking products to existing and prospective clients.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Certificate - Business Intelligence And Data Analytics

Festman Learning Hub
Accra Ghana
05-2025

Certificate - Investments And Securities

Ghana Investment And Securities Institute Limited
09.2017

Bachelor of Science - Banking and Finance

University of Professional Studies
08.2013

High School Diploma - undefined

Labone Senior High School, WASSCE
05.2008

Skills

  • Sales professional
  • Business Development Expertise
  • Team Leadership
  • Financial services
  • Financial Advising
  • Advanced Excel
  • Business intelligence
  • Data cleaning
  • Data analysis
  • Pivot tables
  • Data visualization and presentations
  • Statistical analysis
  • Data storytelling

Community Service

Happy Child Hub Foundation, Communication and Dissemination Manager, 2018-03, Present, Enhance the organization's media and online presence and information dissemination by upgrading the quality and use of existing media/information platforms (webpage, Facebook, Twitter, YouTube, press releases, articles, video documentaries, etc.)., Advise on and support the organization of publicity/outreach for the project, knowledge sharing events and promotional opportunities., Build the organization's brand and position., Build and maintain effective internal communication across all offices.


READ AID” is a Literacy project for Public Schools. This new initiative of the Databank Foundation is aimed at contributing to improved learning outcomes at the basic level through reading and is implemented in partnership with Street Library

Happy child is poised at bring a smile to every smart, intelligent but needy Ghanaian child, by providing them with essential educational materials and the guidance to grow in all aspects of life.

Additional Information

  • ACHIEVEMENTS AND AWARDS
  • Leap High Award 2016 – Living the Databank Corporate Values
  • Branch Manager of the Year 2018

Timeline

Branch Manager

Databank Financial Services Ltd
08.2018 - 07.2025

Relationship Manager

Databank Financial Services Ltd
08.2014 - 07.2018

Assistant Relationship Manager

Databank Financial Services Ltd, HQ
09.2013 - 08.2014

Bachelor of Science - Banking and Finance

University of Professional Studies

High School Diploma - undefined

Labone Senior High School, WASSCE

Certificate - Business Intelligence And Data Analytics

Festman Learning Hub

Certificate - Investments And Securities

Ghana Investment And Securities Institute Limited

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