Abby Thomas

• Organize paperwork for vehicles that have been serviced on
• Make and distribute Thank you cards for customers
• Complete job cards for mechanics
• Post and organize customer reviews
• Provide customer support

• Provide childcare to families

• Providing legendary customer service
• Keep the store operating to standard
• Assisting new staff in training
• Assisting customers and providing a welcoming atmosphere

• Preparing food and providing service to customers
• Working the register and checking customers out
• Keeping the store operating to standard
• Assisting new staff in training
• Providing a comfortable environment for customers

• Having the responsibility to pick up checks for agents
• Placing and picking up For Sale/ Rent signs and lock boxes around the Onslow County area
• Assisting new staff in training

• Working as a background artist in different scenes
• Adapting to change of scenery and “character” for each scene
• Working 10+ hour shifts

• Working as a background artist in different scenes
• Adapting to change of scenery and “character” for each scene
• Working 10+ hour shifts

Outdoor Voices , Charlotte, NC - Recspert
November 2022- April 2023
● Using personality, love of the brand, and product knowledge to
connect all customers to the brand and welcome them to the OV
community
● Learn the ins and outs of the OV customer and product. Understand
their journey, value their feedback, and identify opportunities for
improvement.
● Assist customers with their product needs to provide them with their
uniform for recreation
● Take ownership of all daily customer interactions— in the shop, in
the community, online and over the phone. No task is too small
● Promote loyalty by connecting customers with our brand and the
notion of Doing Things, both in and outside of our store
● Work with fellow Brand Reps and your leadership team to provide a
delightful customer experience
● Connect customers to our community by assisting with in shop and
out of shop engagement efforts such as in-shop events, studio visits

and mindshare moments

● Assists in Store Operation duties such as scheduling, RFID, inventory
accuracy, shipment processes, visual merchandising, facilities and
product launch.
● Back of House and Product Leader - Develop an organizational
process for product and back of house management. Additionally,
track incoming and outgoing shipments and assist in visual
merchandising upon product launch.
● Train and develop new hires to be successful in client relationships,
store processes/procedures, and product knowledge in order to create
great customer experience.

- Achieve store sales goals by setting the standard of the Alo experiences & Brand Mission.

- Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture.

- maximizing inventory accuracy, supporting operational functions such as shipment and sales floor recovery, and maintaining visual standards.