Abbey Henshall
Wilmington
Summary
Professional and detail-oriented administrative professional with over four years of experience providing exceptional customer service, front desk support, scheduling, and office administration in fast-paced environments. Experienced in answering phones, managing calendars, coordinating events, communicating with clients, and maintaining organized office operations. Currently pursuing a Bachelor of Science in Criminology with a concentration in Criminal Justice and a minor in Pre-Law at the University of North Carolina Wilmington. Passionate about the legal field and committed to providing outstanding service with professionalism, organization, and attention to detail.
Overview
6
6
years of professional experience
Work History
Coach, Office Staff & Birthday Party Coordinator
Gymcarolina Gymnastics
Raleigh, NC
11.2021 - Current
- Welcome families and visitors while creating a friendly and professional first impression.
- Answer and direct incoming phone calls, respond to emails, and relay messages in a timely manner.
- Schedule classes, private lessons, and birthday parties while maintaining organized calendars and customer records.
- Process registrations, payments, and customer information with accuracy and attention to detail.
- Coordinate birthday parties from booking through completion, including scheduling, setup, customer communication, and event logistics.
- Assist with daily administrative tasks, maintain office organization, and ensure the facility remains clean and welcoming.
- Resolve customer questions and concerns professionally while building positive relationships with families.
- Collaborate with coaches and office staff to ensure efficient day-to-day operations.
Private Caregiver
Raleigh, NC
06.2020 - Current
- Provide dependable childcare for children ages 3–7 while managing daily schedules and responsibilities.
- Coordinate transportation, homework assistance, meals, and recreational activities.
- Communicate regularly with parents regarding schedules and daily updates.
- Trusted by families to independently manage responsibilities and accompany them during travel.
Team Member
Cinnabon
Raleigh, NC
06.2021 - 11.2021
- Delivered exceptional customer service in a fast-paced retail environment.
- Operated the cash register and accurately processed customer transactions.
- Prepared bakery products while maintaining quality, cleanliness, and food safety standards.
- Resolved customer concerns professionally while maintaining a positive customer experience.
Education
Bachelor of Science - Criminology, Criminal Justice, Pre-Law
University of North Carolina Wilmington
Wilmington, NC05.2027
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Appalachian State University
Boone, NC05.2025
Skills
- Customer Service & Client Relations
- Front Desk Operations
- Administrative Support
- Multi-Line Phone Systems
- Calendar Management & Scheduling
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace
- Email & Written Communication
- Data Entry & Record Keeping
- Payment Processing
- Event Coordination
- Professional Phone Etiquette
- Organization & Attention to Detail
- Time Management
- Problem Solving
- Team Collaboration
Affiliations
Delta Zeta Sorority
- Lamp Chairman
Phi Alpha Delta Pre-Law Fraternity
- Mock Trial Chairman
Society for Collegiate Leadership & Achievement (SCLA)
- Member
Criminology & Sociology Club
- Member
LANGUAGES
English: Native
Spanish: Intermediate proficiency (completed Spanish 201 and studied abroad in Spain)
Timeline
Coach, Office Staff & Birthday Party Coordinator
Gymcarolina Gymnastics
11.2021 - Current
Team Member
Cinnabon
06.2021 - 11.2021
Private Caregiver
06.2020 - Current
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Appalachian State University
Bachelor of Science - Criminology, Criminal Justice, Pre-Law
University of North Carolina Wilmington
LEGAL EXPERIENCE
Mock Juror – Jury Deliberation in Sexual Assault Trials Research Study
- Boone, NC | March 2024
- Participated in a simulated jury deliberation examining legal decision-making in sexual assault cases.
- Evaluated evidence, analyzed case materials, and collaborated with fellow jurors to reach well-reasoned verdicts.
- Practiced critical thinking, professional communication, confidentiality, and teamwork while gaining valuable insight into courtroom procedures and the judicial process.