Aaron Vance
Linville Ridge Country Club
Newland
6
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Unarmed Security Officer
3 Years 3 Months- Controlled entry points, verifying guests, members, vendors, and deliveries before granting access.
- Monitored clubhouse, grounds, and parking areas to deter unauthorized access and suspicious activity.
- Patrolled property regularly, identifying safety hazards and reporting maintenance concerns promptly.
- Responded calmly to security incidents, supporting emergency procedures and incident documentation.
- Operated radios and surveillance systems to maintain communication and observe activity throughout property.
- Completed detailed reports for incidents, observations, and shift handoffs with accuracy.
- Assisted staff and guests with directions, building access, and safety-related concerns professionally.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
Loss Prevention Officer
3 Months- Conducted patrols across sales floor, stockroom, and perimeter to secure assets
- Documented incidents accurately and prepared detailed reports for management review
- Investigated losses by reviewing footage, witness statements, and transaction records
- Coordinated with law enforcement and store leadership during security incidents
- Trained new officers on observation techniques, reporting standards, and response protocols
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
Member Service Representative
1 Year 10 Months- Assisted residents with account inquiries, billing questions, and resort policy clarification.
- Responded to phone calls, emails, and front desk visitors with accurate, courteous support.
- Processed guest registrations, room assignments, and access details using reservation systems.
- Coordinated maintenance requests and followed up with departments to ensure timely service.
- Resolved member concerns by reviewing records, verifying information, and explaining procedures.
- Trained new staff on customer service standards, office procedures, and communication expectations.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Table Busser
3 Months- Anticipated server needs by refilling water, replacing utensils, and organizing tableware for efficient service.
- Coordinated side work tasks with dining room staff to support smooth member and guest experiences.
- Inspected dining spaces for cleanliness and presentation, addressing spills and misplaced items immediately.
- Maintained clean dining areas by clearing tables, resetting settings, and removing service debris promptly.
- Assisted banquet and club dining operations by preparing tables and keeping service stations fully stocked.
- Monitored dining room flow and prioritized bus routes to reduce delays during peak service periods.
- Communicated quickly with servers and hosts to maintain accurate table turnover and polished presentation.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma
Skills
Incident reporting
Incident documentation
Maintaining order
Accident investigations
Traffic control
Emergency response
Safety inspections
Threat assessment
Timeline
Unarmed Security Officer
Linville Ridge Country Club
2023.04 - 2026.07Read More
Loss Prevention Officer
Securitas Security
2023.01 - 2023.04Read More
Member Service Representative
Sugar Top Resort Condo Association
2021.02 - 2022.12Read More
Table Busser
Elk River Club
2020.07 - 2020.10Read More
Mayland Early College High School
High School Diploma
Read More