Benjamin Arthurs
Raleigh
Summary
Experienced general manager with a proven track record of running profitable restaurants, skilled in talent development, profit managements, and restaurant operations.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Raleigh
09.2024 - Current
- Managed daily operations and ensured smooth store workflow.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Implemented promotional strategies to enhance product visibility.
- Conducted regular team meetings to align on goals and expectations.
- Maintained store cleanliness and adherence to health standards.
- Collaborated with corporate teams to execute store initiatives efficiently.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
General Manager
Panera Bread
Raleigh
08.2021 - 09.2024
- Full P & L responsibility
- Improvement of 10% in sales since taking over a red store
- Improved turnover rate from 90% to 55% YTD
- Developed 3 associates into shift supervisors
- Responsible for 60 team members, 1 AGM, 4 associate managers, 9 team leaders
- Internally trained and promoted 2 AGM's to GM and an Associate Manager to Assistant General Manager
- Trained and Developed 2 Team Leads into shift supervisors
- Trained and developed associate into a Catering Manager
- Improved our Café Health(company survey) from 50 to 80 YTD
- Managed team schedules, ensuring adequate coverage during peak hours.
- Led daily operations to ensure efficient service and customer satisfaction.
- Developed training programs for new hires and existing staff members.
- Implemented cost control measures to optimize inventory management practices.
- Oversaw food safety compliance and sanitation procedures across all areas.
- Analyzed customer feedback to improve service quality and operational processes.
- Facilitated team meetings to communicate goals and foster a positive work environment.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
General Merchandise Team Lead
Target
05.2020 - 08.2021
- Managed 40 employees
- Improved red receiving operating process
- Improved overall operational metrics from red to green, running all green metrics my last six months in role
- Elevated talent on the receiving processes through training and accountability
- Elevated sales floor team on Brand standards resulting in a positive comp in sales for 2021 as well as an improvement on our customer surveys
Multi Unit Manager
B.Good Restaurant
Raleigh
08.2019 - 05.2020
- Managed staffing for multiple stores
- Advanced a non profitable store and Improved comp sales
- Improved sales resulting in the ability to offer higher wages and increase staffing from 15 to 40 which included 1 salaried assistant General Manager and 5 shift managers
- Impacted cultural positively among team members and with the surrounding businesses
- Grew catering business sales which resulting in the creation of a Catering Manager
- Increased P&L profits
- All North Carolinas permanently closed due to COVID
General Manager
Taco Bell
01.2017 - 08.2019
- Manage 45 employees
- Improved sales consistently on a weekly basis
- Improved order accuracy and drive thru speed metrics
- Elevated talent on proper safety procedures and store brand
- Partnered with local High School which resulted in increased foot traffic and higher sales
- Partnered with Director of Operations in creating program to increase the amount of applicants we received in the region
- Developed shift managers into higher roles
Senior Restaurant Manager
Cracker Barrel
Fayetteville
01.2015 - 01.2017
- Manage 130 employees
- Hire, train, and effectively manage performance for a team of 100+ employees
- Controlled food cost
- Retain top talent by promoting a positive work environment and communicating effectively
- Developed hourly employees into salaried managers
Skills
- Barista Experience
- Guest Services
- Labor Cost Analysis
- P&L Management
- Recruiting
- Restaurant Management
- Pricing
- Budgeting
- Forecasting
- Operations Management
- Strategic Planning
- Inventory Control
- Team Management
- Process Improvement
- Financial Report Writing
- Logistics
- Hospitality management
- Culinary Experience
- Sales Management
- Payroll
- Customer service
- Event Planning
- Purchasing
- Negotiation
- Inventory management
- Visual merchandising
- Staff training
- P&L management
- Operational efficiency
- Team leadership
- Performance evaluation
- Cost control
- Effective communication
- Problem solving
- Employee development
- Conflict resolution
- Time management
- Inventory control
Certification
Food Handler Certification
Timeline
Store Manager
Starbucks
09.2024 - Current
General Manager
Panera Bread
08.2021 - 09.2024
General Merchandise Team Lead
Target
05.2020 - 08.2021
Multi Unit Manager
B.Good Restaurant
08.2019 - 05.2020
General Manager
Taco Bell
01.2017 - 08.2019
Senior Restaurant Manager
Cracker Barrel
01.2015 - 01.2017