Aaron Kinard
Lillington,NC
Summary
Professional warranty management expert with comprehensive experience in overseeing warranty operations in diverse sectors. Known for collaborative approach and results-driven mindset, ensuring seamless team coordination to meet evolving business needs. Proficient in conflict resolution and process optimization, consistently delivering reliable outcomes.
Overview
26
26
years of professional experience
Work History
Service and Warranty Manager
Dell Haire Plumbing LLC
Fayetteville, NC
04.2024 - 04.2026
- I was hired to take the warranty department and implement it into a service and warranty department in order to create a new revenue stream for the company. The average annual income for this department was less than $150,000. In the past two years I have grown the annual income to over $500,000. This was accomplished by implementing the following: creating a website, creating a Google business page, creating and implementing advertising campaigns through several web-based mediums as well as radio, securing a pleather of new business accounts that created a stable monthly revenue stream, attended networking events, created a new pricing structure to insure my P&L projected a net positive. I also built a LAN for our office using network switches in order to set up a VOIP phone system so that each desk could have a dedicated line.
- Daily operations included coordinating with my service and scheduling teams to complete work orders in a friendly and professional manner, meeting with current and potential clients for department growth, completing quotes for clients by creating a material and labor cost along with implementing net profit percentages, projecting margins for meetings with the owners, reviewing tax spreadsheets for errors, reviewing our QuickBooks account for mistakes, completing vendor agreements and proposals, setting up vendor portals for my staff, reviewing sale reports to stay on pace for monthly quotas, replied to emails from our vendors, coordinated multi-day projects with staff and vendors to stay within given completion parameters, pulled construction permits, gave guidance to technician when they encountered complex problems, attend network meetings, schedule and host vendor events.
- Monthly Duties include all accounts payables (reviewing account statements in order to print checks), running QuickBooks reports, review tax spreadsheet to create totals for tax payments, collecting outstanding account balances, producing a P&L report to submit to the owners, meeting with the owners to review monthly reports, schedule meetings for the upcoming month.
Assistant Manager
Lillington Guns and Ammo
Lillington, NC
08.2021 - 04.2024
- Overseeing daily retail operations to include ensuring strict compliance with ATF, federal, state, and local firearms laws, opening and closing store front, matching money counts to match POS reports, managed inventory levels to include restocking and ordering, procured used inventory from general public, conducted background check using the federal NICS system, wrote policy and procedure protocols for the business, helped created safety procedures, ran social media platforms to help drive business trained and coach employees on product knowledge and sales techniques
Project Manager
Dell Haire Plumbing LLC
Fayetteville, NC
10.2017 - 08.2021
- Coordinates residential and commercial plumbing projects through all phases of construction to include but not limited to the following: permitting, inspections, speaking to inspectors to work through issues relating to failed inspections, reviewing construction plans and selections to create portfolios for each job relaying pertinent details, review and approve purchase orders, send out and review variance purchase orders to vendors, billing vendors through each phase of construction, work with vendors to assist in resolving problems, special projects, company safety officer.
Armor US Naval Customs Agent
United States Navy
Camp Arifjan
04.2005 - 05.2006
- Implemented small arms training to US Navy and Army personal, Iraq and Kuwait Army forces, and Kuwait police forces during operation Iraqi Freedom. Maintained and repaired all small arms for the US Navy armory, as well as providing security. Performed ammunition and firearms audit reports daily, weekly, and monthly. Provided analysis in firearms incident reports to the US Army.
Gunners Mate
United States Navy
Norfolk, VA
01.2000 - 01.2004
- Operate, perform, and coordinate organizational and intermediate maintenance on guided missile launching systems, missile launching groups, guns, gun mounts, small arms, and associated handling equipment; make detailed electrical, electronic, hydraulic, and mechanical casualty analyses; inspect, test, analyze, and direct repair of electric, electronic, hydraulic, mechanical, and servo systems; test and inspect ammunition, missiles, and their components; prepare torpedoes and torpedo launching equipment for checkout and firing; prepare missiles and launching equipment for checkout and firing; test, inspect, and repair magazine sprinkler systems, supervise personnel in handling and stowing of ammunition, missiles, and their components; supervise personnel in small arms qualifications; inspect and direct repair of magazines and ammunition stowage spaces; inspect and repair ordnance and weapons handling equipment, and supervise crews assigned to ordnance equipment.
Education
Bachelor of Science Degree - Information and Technology Management
Cambell University
undefined
Naval College Campus, Gunners-mate Technical “A” School and Vertical Launch Systems “C” School
Skills
- Seven years of experience using both QuickBooks and QuickBooks online, putting together quotes for construction bids, Microsoft Excel and Word, producing P&L reports
- Ten years of experience in armed security including weapons tactics, armed contingency protocols, access verification operations and procedures, monitoring and relaying security anomalies
- Information Technologies - Four years’ experience trouble shooting and repairing Computer components for the Naval Weapons Platform; Vertical Launch Systems Daily operations included Bit and Bite testing, monitoring and maintaining communications between Launch Control Unit and Launch Sequencers, maintenance and repair of Motor drive/ Magnetic Drive Units, and trouble shooting and replacing launch control circuit cards
- Currently I have completed the following course work in the IT field; C# level two, Operating Systems Environments (UNIX, HTML, X-HTML, PHP, Java Script, introduction to data bases, network communications (LAN, WAN, routers, switches) SQL, network security, network administration, Photoshop, Microsoft Visual Studios, and Adobe Flash
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Policy enforcement
- Sales support
- Financial tracking
- Warranty administration
- Service level agreements
- Department operations management
- Computer skills
- Scheduling and coordinating
- Hiring and training
- Project management
- Profit and loss management
Timeline
Service and Warranty Manager
Dell Haire Plumbing LLC
04.2024 - 04.2026
Assistant Manager
Lillington Guns and Ammo
08.2021 - 04.2024
Project Manager
Dell Haire Plumbing LLC
10.2017 - 08.2021
Armor US Naval Customs Agent
United States Navy
04.2005 - 05.2006
Gunners Mate
United States Navy
01.2000 - 01.2004
undefined
Naval College Campus, Gunners-mate Technical “A” School and Vertical Launch Systems “C” School
Bachelor of Science Degree - Information and Technology Management
Cambell University