Aaron Farnsworth
Cary
Summary
Dependable and professional, consistently achieving success in operations by paying close attention to detail and maintaining a proactive mindset. Actively seeking out opportunities to enhance processes and workflows for the benefit of the team. Conscientious and hardworking, excelling at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Wireless Orders Associate II
One source
09.2024 - Current
- Manage wireless orders, ensuring timely and accurate processing for client satisfaction
- Analyze billing data to recommend effective wireless solutions, enhancing client efficiency
- Navigate carrier systems to support client needs, maintaining SLA compliance
- Resolve client issues promptly, escalating when necessary to ensure satisfaction
- Utilize Microsoft Office Suite in fast-paced environments, adapting to technology-driven workflows
- Collaborated with team members to achieve monthly sales targets and performance goals.
Toll-Free Porting Specialist
Bandwidth
06.2021 - 09.2024
- Manage Toll-Free orders, ensuring precise provisioning and routing for optimal efficiency
- Coordinate large-scale porting projects, maintaining accuracy and timely delivery
- Create and deliver training materials, enhancing new hire onboarding processes
- Facilitate communication across departments, streamlining workflow and improving team collaboration
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Shipping & Inventory Clerk
HZO
12.2020 - 05.2021
- Managed warehouse logistics, ensuring stock accuracy and timely order fulfillment
- Streamlined shipping processes, improving efficiency and reducing errors
- Collaborated with teams to enhance inventory tracking and customer satisfaction
- Conducted physical inventories, maintaining precise records and compliance
- Optimized storage solutions, maximizing space and accessibility
- Streamlined order packing using software, enhancing shipping efficiency with carriers
Supply Chain Specialist
Integrated DNA Technologies
04.2020 - 11.2020
- Optimized inventory with SAP, ensuring consistent stock for lab associates
- Communicated product issues, securing accurate order completion with management
- Managed supply receipt from providers like FedEx, UPS, ensuring smooth operations
- Resolved delivery issues, maintaining efficient product manufacturing and supply
Education
Bachelor of Science - Business Administration - Supply Chain Concentration
North Carolina State University
Raleigh, NC05.2018
Associate of Applied Science - Simulation and Game Development
Wake Technical Community College
Raleigh, NC05.2013
Skills
- Excel
- G-suite
- Microsoft Office
- PowerPoint
- Quality Assurance
- Routing
- SAP
- Slack
- Zendesk
- Customer Service
- Project Coordination
- Process Optimization
- Data Analysis
- Time Management
- Cross-Functional Collaboration
- Technical Support
- Trouble Shooting
- Adaptability
- Learning
- Client relationship building
- Training and mentoring
- Analytical thinking
- Teamwork and collaboration
- Attention to detail
Timeline
Wireless Orders Associate II
One source
09.2024 - Current
Toll-Free Porting Specialist
Bandwidth
06.2021 - 09.2024
Shipping & Inventory Clerk
HZO
12.2020 - 05.2021
Supply Chain Specialist
Integrated DNA Technologies
04.2020 - 11.2020
Associate of Applied Science - Simulation and Game Development
Wake Technical Community College
Bachelor of Science - Business Administration - Supply Chain Concentration
North Carolina State University
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