Aaron Davis
Garner
Summary
Results-driven professional with 9+ years of experience in customer support, case management, and operational process improvement across remote service and production environments. Skilled in CRM systems, documentation review, workflow management, and resolving complex service issues while maintaining strong SLA performance. Proven ability to manage high-volume workloads, collaborate across teams, and improve operational efficiency. Currently pursuing a Bachelor of Science in Information Technology to expand technical and systems support capabilities.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Sensaria Circle Graphics (Remote)
Raleigh
01.2023 - 02.2026
- Handled 90+ daily customer inquiries via phone, email, and chat, ensuring high customer satisfaction and adherence to SLA response standards.
- Documented cases and tracked resolutions using Salesforce and Zendesk CRM systems, maintaining accurate customer records.
- Investigated order discrepancies and resolved documentation issues by processing replacements and escalating potential fraud indicators.
Case Manager
Maximus (U.S. Department of Veteran Affairs)
Tysons
01.2020 - 01.2023
- Managed a high-volume case queue supporting federal veterans’ benefits programs, maintaining 98% SLA adherence.
- Reviewed benefits eligibility and claims documentation to ensure compliance with federal program guidelines, protecting the integrity of veterans' benefits.
- Verified eligibility and supporting documentation, including proof of loss, to facilitate timely
claims processing.
Process Engineer
Easton Maverik Bauer
Indianapolis
01.2016 - 01.2019
- Analyzed production processes and collaborated with teams to identify workflow improvements and resolve equipment issues, enhancing overall efficiency.
- Developed and implemented standard operating procedures (SOPs) to improve operational efficiency.
- Led compliance audits and training for 20+ associates, ensuring adherence to standardized workflows and enhancing operational integrity.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06-2026
CompTIA A+ -
02.2026
CompTIA Network+ -
02.2026
Associate of Applied Science - Electrical & Electronics Systems Technology
Lincoln College of Technology
01.2020
Skills
Salesforce
Zendesk
CRM Systems
Microsoft Excel
Ticketing Systems
Basic Networking (CompTIA A / Network in progress
Timeline
Customer Support Specialist
Sensaria Circle Graphics (Remote)
01.2023 - 02.2026
Case Manager
Maximus (U.S. Department of Veteran Affairs)
01.2020 - 01.2023
Process Engineer
Easton Maverik Bauer
01.2016 - 01.2019
Bachelor of Science - Information Technology
Western Governors University
CompTIA A+ -
CompTIA Network+ -
Associate of Applied Science - Electrical & Electronics Systems Technology
Lincoln College of Technology