Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Williams

Henderson

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Food Lion
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front End Cashier

Chic-Fil-A
06.2023 - 05.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Approached every question or concern with calm and level-headed approach.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Operated cash register to record transactions accurately and efficiently.

Education

Vance Virtual Academy
Henderson, NC
06-2025

Skills

  • Point of sale systems
  • Software troubleshooting
  • Inbound and outbound calling
  • Account updating
  • Hospitality and accommodation
  • Customer complaint resolution
  • Refunds and exchanges
  • Multi-line phone systems

Timeline

Customer Service Associate

Food Lion
05.2024 - Current

Front End Cashier

Chic-Fil-A
06.2023 - 05.2024

Vance Virtual Academy

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Aaliyah Williams