Aaliyah Wells
Concord
Summary
Knowledgeable airport services professional with 2 + years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
13
13
years of professional experience
Work History
Flight Attendant
PSA Airlines
03.2025 - Current
- Ensured passenger safety through compliance with aviation regulations and emergency procedures.
- Facilitated in-flight service by delivering meals and beverages efficiently to enhance customer satisfaction.
- Managed cabin environment by monitoring temperature, lighting, and cleanliness for optimal passenger comfort.
- Coordinated with flight crew to ensure timely departures while managing pre-flight checks and boarding processes.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
First Responder
Frito-Lay
11.2021 - 03.2025
- Operated two-way radios to coordinate with dispatch and other first responders efficiently.
- Implemented CPR techniques to revive unresponsive individuals during critical emergencies.
- Used emergency medical equipment to stabilize patients at accident scenes.
- Transported patients safely to medical facilities while monitoring vital signs continuously.
- Provided immediate care to injured individuals to prevent complications before hospital arrival.
- Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes while minimizing risks associated with high-speed driving.
Airport Passenger Service Agent
Prospect Airport Services
09.2020 - 01.2022
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
Patient Care Manager
Thomas Memorial Hospital
06.2016 - 09.2020
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
Nursing Assistant
Thomas Memorial Hospital
02.2013 - 06.2016
- Monitored patient vitals and documented changes using patient monitoring tools.
- Operated specialized medical equipment to assist nurses in patient care.
- Supported nursing staff by performing basic medical procedures, such as taking blood pressure and temperature.
- Applied wound care techniques to support patient recovery and prevent infections.
- Administered medications and recorded patient responses utilizing healthcare management systems.
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2012 - 08.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Certified Nursing Assistant - Nursing
Garnett Career Center
Charleston, WV03.2013
High School Diploma - General Studies
Saint Albans
Saint Albans, WV05.2012
Skills
Customer Service Standards
Customer Service Management
VIP Support
Itinerary Planning
Aircraft Checks
Performance Metric
Baggage Handling Procedures
Hotel Booking
Wheelchair Assistance
Service Requests
FAA Regulations
Timeline
Flight Attendant
PSA Airlines
03.2025 - Current
First Responder
Frito-Lay
11.2021 - 03.2025
Airport Passenger Service Agent
Prospect Airport Services
09.2020 - 01.2022
Patient Care Manager
Thomas Memorial Hospital
06.2016 - 09.2020
Nursing Assistant
Thomas Memorial Hospital
02.2013 - 06.2016
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2012 - 08.2015
Certified Nursing Assistant - Nursing
Garnett Career Center
High School Diploma - General Studies
Saint Albans
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