Aaliyah Johnson

• Handled high-volume inbound and outbound calls assisting prospective and current students in a remote call center environment

• Guided applicants through enrollment processes and documentation requirements, ensuring clarity in policy explanations

• Maintained detailed records in CRM systems, ensuring compliance and accuracy for effective student tracking

• Provided solution-based support to resolve concerns, enhancing student satisfaction and retention

• Consistently met performance and communication benchmarks

• Managed inbound calls from patients, providers, and insurance companies regarding medical service authorizations

• Verified insurance eligibility, benefits, and coverage details

• Documented patient interactions and authorization requests in EHR systems

• Acted as liaison between providers and insurance representatives to ensure accurate processing

• Maintained strict HIPAA compliance when handling sensitive medical data

• Coordinated patient admissions, transfers, and discharges in a fast-paced hospital unit

• Entered and maintained patient data in hospital EHR systems with high accuracy

• Managed high-volume calls from patients, families, and clinical staff

• Provided administrative support to nurses and physicians during overnight operations

• Ensured timely communication between departments