Aaliyah Johnson
Charlotte
Summary
Developed strong skills in pharmacology and medication safety protocols within pharmacy environment, seeking to transition into new field. Demonstrated ability to manage high-volume workflows and ensure accuracy in all tasks. Ready to apply these transferable skills to improve operational efficiency and enhance client satisfaction in new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
07.2021 - 04.2022
- Stocked merchandise
- Handled returns and exchanges
- Answered questions
- Assisted customers in finding or ordering merchandise
- Opened and closed restaurant
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
Personal Shopper
Walmart
04.2022 - 03.2023
- Shopped for people who ordered groceries and personal care items online
- Ability to lift and move heavy objects quickly and carefully
Stocker
Plato's Closet
05.2023 - 06.2023
- Maintains a clean, neat, and member-ready area
- Sorts and stocks products on shelves and in the backroom
- Assists fellow associates as needed throughout the store
Certified Pharmacy Technician
Walgreens
07.2023 - Current
- Processed prescription orders, verifying information and resolving discrepancies.
- Prepared medications using pharmacy software for accurate dosage calculations.
- Utilized barcode scanning technology to verify medication accuracy and prevent errors.
- Dispensed medications to patients following prescriptions, ensuring correct labeling and instructions.
- Collaborated with healthcare providers to clarify prescription details and ensure patient safety.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Optimized clinic workflows to minimize patient wait times while ensuring safe and efficient vaccine administration.
- Developed educational materials for patients regarding vaccine-preventable diseases and the importance of timely immunizations.
Education
High school diploma -
Imeck Academy at Cochrane Colligate Academy
Charlotte, NC06.2021
Skills
- English
- Cleaning
- Time Management
- Customer service
- Food Service
- Cashiering
- Food Preparation
- Food Safety
- Food Handling
- Sales
- Guest Services
- Food Production
- Cash Handling
- Merchandising
- Retail Sales
- Kitchen Experience
- Data entry
- Attention to detail
- Problem-solving skills
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Drug inventory control
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Time management
- Record keeping
- Drug classification
- Billing and coding
- Prescription labeling
- FDA and HIPAA compliance
- Refill requests
- Stocking medications
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.
Timeline
Certified Pharmacy Technician
Walgreens
07.2023 - Current
Stocker
Plato's Closet
05.2023 - 06.2023
Personal Shopper
Walmart
04.2022 - 03.2023
Cashier
Dunkin' Donuts
07.2021 - 04.2022
High school diploma -
Imeck Academy at Cochrane Colligate Academy
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