Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Hairston

Charlotte

Summary

Business Management graduate with hands-on experience leading teams, coordinating programs, and managing client relationships in behavioral health settings. Known for being highly organized, people-focused, and adaptable, with strong skills in communication, data tracking, and event planning. Currently transitioning into business roles where real-world leadership, empathy, and operational excellence are valued. Eager to contribute to mission-driven organizations and continue growing professionally.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Alcohol and Drug Counselor

Complete Wellcare Source
12.2024 - Current


  • Assisted lead counselor in developing comprehensive guidance programs to support overall student well-being and academic success.
  • Led weekly support groups, facilitating open discussion, confidentiality, and behavioral growth
  • Managed caseloads of 50+ clients with detailed documentation and outcome reporting
  • Collaborated on program audits and compliance reviews to ensure state-level certification

Qualified Professional

Complete Wellcare Source
10.2023 - Current
  • Supervise and mentor team of peer support specialists, ensuring program compliance and service excellence
  • Develop and implement individualized service plans for clients, tracking performance outcomes and data trends
  • Conduct staff training on ethical standards, communication, and crisis response
  • Coordinate with healthcare providers, state agencies, and families to optimize service delivery

Qualified Professional

Step By Step Care
05.2023 - 10.2024
  • Conduct regular case reviews and team meetings to track progress, analyze trends, and implement client-centered strategies
  • Lead training and onboarding for new staff, ensuring compliance with HIPAA regulations, ethical standards, and organizational procedures
  • Develop performance improvement plans and provide coaching to enhance staff effectiveness and client engagement
  • Monitor and ensure program compliance through documentation audits, quality assurance checks, and internal reporting
  • Assist with budget planning and resource allocation to optimize service delivery within program constraints


Intern

Bluefield State University
01.2022 - 09.2022
  • Coordinated logistics for football program events, including registration, scheduling, and payment processing
  • Managed spreadsheets to track participant information, attendance, and financial records
  • Filmed and archived practice footage to support coaching staff with performance analysis
  • Supported operational planning and communication between departments to ensure successful execution of team initiatives

Education

MBA - Business Administration

Bluefield State University
Bluefield, WV
05-2023

Skills

  • Program & Team Leadership
  • Case Management & Client Advocacy
  • Event Planning & Coordination
  • Data Management & Reporting (Excel, Google Sheets)
  • Communication & Public Speaking
  • Conflict Resolution & Crisis Intervention
  • Organizational & Time Management
  • Compliance & Documentation Standards
  • Stakeholder Engagement
  • Training & Supervision of Staff

Certification

  • Motivational Interviewing
  • Certified Alcohol and Drug Counselor (CADC)


Timeline

Certified Alcohol and Drug Counselor

Complete Wellcare Source
12.2024 - Current

Qualified Professional

Complete Wellcare Source
10.2023 - Current

Qualified Professional

Step By Step Care
05.2023 - 10.2024

Intern

Bluefield State University
01.2022 - 09.2022

MBA - Business Administration

Bluefield State University

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Aaliyah Hairston