Aaliyah Cobb
Graham
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cambro Manufacturing
1268 W Holt St Mebane Nc 27253
10.2023 - Current
- Here are six original resume statements for the Customer Service Representative role at Cambro Manufacturing, designed to enhance the existing work history by filling responsibility gaps while mirroring the user's writing style:
- **Resolved customer complaints promptly, ensuring a positive experience and adherence to service standards.**
- **Processed returns and exchanges efficiently, maintaining accurate records of transactions and customer interactions.**
- **Collaborated with logistics teams to track order status and communicate updates to clients effectively.**
- **Maintained product knowledge to assist customers with inquiries about food distribution and safety protocols.**
- **Coordinated with sales representatives to ensure timely fulfillment of orders and excellent customer satisfaction levels.**
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Investigated and resolved accounting, service and delivery concerns.
- Proficient in the IBM AS400 system for order processing, data management, and operational workflow support.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and daily operational tasks.
- Proficient in Salesforce for CRM management, lead tracking, reporting, and workflow support.
Administrative Coordinator/Will Call
Vistar
Greensboro, NC
07.2021 - 10.2023
- Coordinating LTL freight deliveries using Retalix software.
- Customer Service
- Invoicing and billing
- Computer literacy while working on more than one screen.
- Completing payments
- Microsoft Excel, Word, PowerPoint, Outlook
- Constant communication with buyers, suppliers, vendors and services.
- Emailing, filing and scanning
- AS400
- OS&D
- Audit receiving and lumping
- Coordinate LTL pickups and creating BOL
- Auditing product returns
- **Scheduling**: Coordinating schedules for deliveries and pickups to optimize logistics and resource use.
- **Regulatory Compliance**: Ensuring all processes adhere to company policies and industry regulations concerning freight handling.
- **Data Entry**: Accurately entering shipping and receiving data into the system to maintain up-to-date records.
- **Entered shipping information accurately into systems, keeping detailed records of all transactions.**
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Loader
Walmart Distribution Center
04.2016 - 07.2021
- Responsible for loading freight onto trucks
- Work in temperatures below 30 degrees
- Food distribution and quality
- Maintain safety at all times
- Train new hires under the T3 leadership
- Monitored temperature controls during food distribution to maintain compliance standards.
- Provided training sessions on safety procedures and equipment operation for new staff.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
BS - Criminal Justice
ECPI University
02-2021
AAS - Criminal Justice
Alamance Community College
06-2018
High School Diploma - undefined
Hugh M Cummings High School
06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Live chat support
- Filing
- Product sales
- Product and service solutions
- Account management
Timeline
Customer Service Representative
Cambro Manufacturing
10.2023 - Current
Administrative Coordinator/Will Call
Vistar
07.2021 - 10.2023
Loader
Walmart Distribution Center
04.2016 - 07.2021
AAS - Criminal Justice
Alamance Community College
High School Diploma - undefined
Hugh M Cummings High School
BS - Criminal Justice
ECPI University