Emanuel Hernandez Moreno
Liberty
Summary
Customer Service Specialist with 6 years of experience, continuously seeking knowledge and committed to improving skills with a teachable mindset. Passionate about improving customer experiences,data, and collaboration to drive satisfaction. Thrives in environments where learning, adaptability, and sharing insights elevate team performance and customer outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
02.2019 - Current
- Working closely with wholesale and retail customers .
- Promptly resolve any customer concerns and ensure maximum client satisfaction.
- Exceed store budget increase of 80% YTD.
- Accumulated 100 Commercial Charge Accounts with a 35% growth average.
- Achieved employee of the Month in the Southeast Division of over 20 stores competing.
- supervised and trained store staff, with a focus on creating and maintaining a safe work environment.
Foreign Exchange Trader
Remote
10.2019 - Current
- Buy and Selling of Currencies
- Strategy analysts working closely with team planning to develop impactful financial decisions.
- Trained coworkers in achieving personal account satisfaction
- Grew personal account up to 65% in 5 years
- Data analysts collecting data and using it to draw meaningful conclusions and relevant information on a potential investment.
Education
Pure Mathematics
North Carolina A&T State University
Greensboro, NCSkills
- Client Engagement
- Product and service sales
- Multichannel Support:
- Product knowledge
- Technical Troubleshooting
- Team Development
- Data Gathering
- Portfolio management
- Margin calculations
- Data Chart Analysis
Timeline
Foreign Exchange Trader
Remote
10.2019 - Current
Customer Service Specialist
Sherwin-Williams
02.2019 - Current
Pure Mathematics
North Carolina A&T State University
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