Jennel Collins
Raleigh
Summary
Accomplished Project Manager with a proven track record at SAY-St John Community Center, adept in project planning and customer relations. Expertise in delivering high-quality results on time, enhancing client satisfaction, and fostering team collaboration. Demonstrates strong project scheduling and interpersonal skills, ensuring project success and exceeding expectations. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager/Assistant Sales Manager
SAY- St John Community Center
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Freight Broker/ Operation Management
ON DECK Trucking
07.2020 - 03.2022
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Planned routes for various shipments according to special events, customer needs and weather.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Coordinated insurance coverage for goods and packages.
- Verified and noted count and condition of cargo received.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Sales and Assistant Business Operation Manager
D INTERIOR DESIGNS
02.2017 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
National Recruiter
Headway Workforce Solutions Inc
09.2012 - 11.2017
- Optimized the use of recruitment technology tools to increase efficiency in sourcing, screening, and engaging candidates.
- Streamlined recruitment process for efficient candidate screening and selection.
- Provided timely feedback to candidates throughout the interview process, maintaining a positive candidate experience regardless of outcome.
- Managed a high volume of requisitions, successfully filling positions across various industries and levels of seniority.
- Conducted thorough interviews using behavioral-based techniques to assess candidate suitability.
- Implemented data-driven strategies to improve hiring outcomes and reduce time-to-fill rates.
- Maintained up-to-date knowledge on employment laws and regulations to ensure compliance in all aspects of the recruitment process.
- Coordinated job fairs and networking events, raising company profile among potential candidates in target markets.
- Enhanced candidate pool by developing relationships with universities, professional organizations, and community partners.
Education
Assoicate in Social Work/ BBA (WIP) - Business Administration And Management
University of Toronto
Toronto, Canada12.2011
Skills
Project Management
Project Planning
Project planning and development
Project Scheduling
Schedule Management
Client Relations
Certification
- Freight Broker License - [Timeframe]
Timeline
Project Manager/Assistant Sales Manager
SAY- St John Community Center
09.2022 - Current
Freight Broker/ Operation Management
ON DECK Trucking
07.2020 - 03.2022
Sales and Assistant Business Operation Manager
D INTERIOR DESIGNS
02.2017 - 03.2022
National Recruiter
Headway Workforce Solutions Inc
09.2012 - 11.2017
- Freight Broker License - [Timeframe]
Assoicate in Social Work/ BBA (WIP) - Business Administration And Management
University of Toronto
Similar Profiles
Emmanuel BalogunEmmanuel Balogun
Community Integration Specialist at St. John Community Service, SW DCCommunity Integration Specialist at St. John Community Service, SW DC
Fusseina HarunaFusseina Haruna
Support Worker / Career Coach) at Fort St. John Association for Community LivingSupport Worker / Career Coach) at Fort St. John Association for Community Living
Shelita GaylorShelita Gaylor
Grant Program Coordinator at St. John the Baptist Parish/Dept. of Community ServicesGrant Program Coordinator at St. John the Baptist Parish/Dept. of Community Services