Giovanni Shields
Charlotte
Summary
Skilled Computer Repair Technician with a proven track record at Geek Squad - Best Buy, enhancing customer satisfaction through efficient repair services and exceptional guidance on device maintenance. Expert in hardware and software installation, alongside a knack for troubleshooting and diagnostics. Demonstrated ability to streamline operations, achieving significant cost reductions and fostering long-term client relationships through outstanding communication skills.
Overview
9
9
years of professional experience
Work History
Computer Repair Technician
NyQuest Adventures and Computer Repair
04.2024 - Current
- Consistently met sales targets through effective cross-selling of related products such as antivirus software or extended warranties during the repair process.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, desktops, and laptops.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
Advance Repair Agent
Geek Squad - Best Buy
05.2019 - 03.2024
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
Aviation Logistics
Marine Corps
09.2015 - 04.2019
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Reduced costs by streamlining internal operations related to inventory management, order processing, shipping logistics.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Coordinated logistics for offsite outreach events, expanding the museum''s presence within the community.
- Showcased strong communication skills by liaising with event organizers to coordinate performance logistics and ensure smooth execution of shows.
Help Desk Assistant
United States Marine Corps
09.2015 - 04.2019
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
- Documented all support interactions in ticketing system to track progress and maintain records of resolved issues.
Education
High School Diploma -
Independence High School
Alpharetta, GA05-2015
Skills
- Hardware and software installation
- Printer repair
- Remote assistance
- Operating system installation
- Hardware testing
- Helpdesk services
- Debugging
- Troubleshooting and diagnostics
- Software Installation
Timeline
Computer Repair Technician
NyQuest Adventures and Computer Repair
04.2024 - Current
Advance Repair Agent
Geek Squad - Best Buy
05.2019 - 03.2024
Aviation Logistics
Marine Corps
09.2015 - 04.2019
Help Desk Assistant
United States Marine Corps
09.2015 - 04.2019
High School Diploma -
Independence High School
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