Whitney Boone-Chambers
Raleigh,NC
Summary
Versatile and dedicated professional with extensive experience in oral communication, education, healthcare, technical support, project management, problem solving, and AI technologies. Seeking a dynamic role that leverages my diverse skill set and provides opportunities for growth and development. Instrumental in Healthcare communication, Pharmaceutical Sales, and challenging IT environments bringing 20 years of experience achieving ambitious goals in challenging environment within healthcare and commercial. Diligent, agile, forward-thinking and out of the box innovative adaptable thinker to dynamic company culture, customer, and project needs. Successful at motivating teams to meet demanding timelines, client deliverables, KPIs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Grail LLC
08.2023 - 07.2024
- Managed and oversaw technical projects from inception to completion
- Coordinated with cross-functional teams to ensure timely delivery of projects
- Developed project plans, schedules, and budgets using Jira and ```````````Confluence
- Implemented AI and Copilot technologies to enhance project efficiency.
Clinical Operations Supervisor
Grail LLC
08.2021 - 02.2023
- Supervised clinical operations and ensured compliance with regulatory standards
- Managed a team of clinical staff and coordinated their activities
- Implemented operational improvements using salesforce and LIMS systems to enhance efficiency and patient care.
Help Desk Support
Align Technology
03.2021 - 08.2021
- Provided technical support to users and resolved IT-related issues
- Managed help desk operations and ensured high levels of customer satisfaction
- Developed and maintained documentation for troubleshooting processes
- Product Support Lead Generation
- Align technology — RTP
07.2019 - 03.2021
- Led product support initiatives and generated leads with high attention to details
- Coordinated with sales and marketing teams to develop strategies using Salesforce
- Tracked and analyzed performance metrics to optimize lead generation efforts with problem solving skills.
Genetic Client Service Lead
LabCorp
03.2016 - 07.2019
- Managed client relationships and provided support for genetic testing services with high attention to details
- Coordinated with laboratory and clinical teams to ensure accurate results
- Developed client education materials and conducted training sessions.
Lab Technician
LabCorp
08.2014 - 03.2016
- Conducted laboratory tests and experiments
- Maintained laboratory equipment and ensured compliance with safety standards
- Recorded and analyzed data to support research and clinical studies using Epic.
Preschool Teacher
Kids r Kids
08.2006 - 07.2014
- Developed and implemented curriculum for preschool-aged children
- Fostered a positive and nurturing learning environment
- Communicated with parents and guardians about student progress.
Medical Office Assistant
05.2011 - 05.2012
- Managed patient records and scheduled appointments
- Assisted with medical billing and insurance processing
- Provided administrative support to healthcare professionals.
Education
Medical billing certificate (2012) Medical assistant certificate -
Louisburg College
Louisburg, NCNC State Cyber security Bootcamp certification (2024) Yellow belt six sigma certification -
NC State Cyber Security BootCamp
2012
Skills
- Early Childhood Education
- Medical Office Administration
- Laboratory Techniques
- Genetic Client Services
- Product Support and Lead Generation
- Technical Support and Help Desk Management
- Clinical Operations Supervision
- Case Management
- Technical Project Management
- Artificial Intelligence (AI)
- Copilot, Gemini AI tools
- Jira
- Confluence
- EPIC
Certification
- CISA - Certified Information Systems Auditor
- Cybersecurity Bootcamp
Lung Cancer Initiative
I have a passion to walk for a cure for cancer so annually a join this foundation in a Traid 5k. I also enjoy donating time to this cause to help gather donation or share helping hand or kind word in my community,
Timeline
Technical Project Manager
Grail LLC
08.2023 - 07.2024
Clinical Operations Supervisor
Grail LLC
08.2021 - 02.2023
Help Desk Support
Align Technology
03.2021 - 08.2021
07.2019 - 03.2021
Genetic Client Service Lead
LabCorp
03.2016 - 07.2019
Lab Technician
LabCorp
08.2014 - 03.2016
Medical Office Assistant
05.2011 - 05.2012
Preschool Teacher
Kids r Kids
08.2006 - 07.2014
Medical billing certificate (2012) Medical assistant certificate -
Louisburg College
NC State Cyber security Bootcamp certification (2024) Yellow belt six sigma certification -
NC State Cyber Security BootCamp
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