JAMUARI LOVE
Kings Mountain,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Sr. Operations Manager
TTI POWER EQUIPMENT
07.2021 - Current
- Catalyzed positive changes by implementing procedures, providing vital information to supervisors and Vice-Presidents, generating ideas to enhance productivity, providing constructive feedback to employees, and directing daily inbound and outbound activities
- Oversee and manage performance goals to make necessary process adjustments and ensure adherence to policies, procedures, and standards
- Leading and shaping new initiatives, negotiating and monitoring specific budgets to control costs
- Maintain company-wide communications on all key initiatives to encourage proper comprehension of each initiative's operational direction, responsibilities, and expected results
- Turned around performance by supporting development of cost reduction, process improvement, and labor hours reduction plans, in addition to maintaining efficiencies in company's manpower and operations
- Pioneered administration of quality employee relations and management initiatives in various areas, including performance reviews, counseling, corrective actions, training, safety, and compliance with regulatory standards and guidelines.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Managing 2 shifts(Day Shift and Weekend Shift), 6 Area Managers and 100 Distribution Operators
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Outbound Operations Manager
DOLLAR GENERAL DISTRIBUTION CENTER
09.2019 - 07.2021
- Overview Mounted and executed strategies for developing & reviewing the performance goals of the outbound area while evaluating current & future trends, including identifying potential gaps in outbound functions and recommending innovative solutions based on findings
- Facilitated daily status meetings with management team to review performance, identify change areas, analyze processes, and develop action plans to address operational and employee gaps
- Developed action plans for conducting internal analyses and gap identification.
- Reduced order processing time for faster shipment and improved customer satisfaction.
- Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.
- Oversaw accurate order picking and packing processes, minimizing errors and returns from customers.
- Managed 8 Supervisors and 130 associates
Outbound Operations Manager
WAL-MART E-COMMERCE
07.2018 - 09.2019
- Overview Recruited to manage the business plan and implement operational improvements by preparing/reviewing business reports to achieve facility goals related to production, quality & safety
- Monitored and ensured operational compliance with Logistics and company quality and safety standards, policies, procedures, and directives
- Laid groundwork for resolving associate, customer, and supplier queries while forecasting staffing, workload, and performance results to meet business demands for workload and performance results
- Achieved measurable outcomes that added value by re-educating all managers and associates on outbound processes, leading to 35% growth in company-wide productivity
- Ensured timely resolution of customer issues related to shipments, fostering positive feedback on company responsiveness and service quality levels.
Outbound Area Manager
WAL-MART E-COMMERCE
04.2016 - 06.2018
- Identified skill gaps and created skill development programs for associates and leaders, including developing employee training materials and recommending process improvements for achieving departmental performance goals
- Notable Achievements:
- Propelled revolutionary advances by leading and supporting projects to facilitate the successful start-up of a new sortable fulfillment center, including developing order-filling training process, damage process, and initial supplies procurement
- Influenced outbound yearly improvement through staffing alignment, process streamlining, information sharing, and team development, ranking #1 in the network for achieving over 30 overall outbound UPH within 8 weeks of start-up.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Floor Area Manager
WAL-MART DISTRIBUTION CENTER
10.2014 - 03.2016
- Overview Coached and managed employees by implementing unique strategies in evaluating performance to achieve productivity, quality, and safety goals
- Monitored individual associate performance and maintained detailed reports on monthly and quarterly department performance to create manpower and volume forecast for subsequent months and quarters
- Notable Achievements:
- Masterminded and led efforts to increase associate morale and development through mentoring and internal competitions, including promoting three (3) associates
- Paved the way for the company by improving building rankings from 21st place to consistently being ranked #5-7 in the network while implementing a new research process to achieve quality goals.
Education
Bachelor of Business Administration - Business, Management, Marketing
University of Phoenix
Phoenix, AZ05.2026
Skills
- Strategic Planning
- KPI Reporting
- Employee Coaching
- Operations Management
- Workforce Planning
- Distribution Management
Timeline
Sr. Operations Manager
TTI POWER EQUIPMENT
07.2021 - Current
Outbound Operations Manager
DOLLAR GENERAL DISTRIBUTION CENTER
09.2019 - 07.2021
Outbound Operations Manager
WAL-MART E-COMMERCE
07.2018 - 09.2019
Outbound Area Manager
WAL-MART E-COMMERCE
04.2016 - 06.2018
Floor Area Manager
WAL-MART DISTRIBUTION CENTER
10.2014 - 03.2016
Bachelor of Business Administration - Business, Management, Marketing
University of Phoenix
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