Paris Carr
Charlotte
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Claims Customer Service Representative
The Hartford
09.2023 - 10.2024
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Maintained up-to-date knowledge on industry trends, contributing to team expertise in handling complex claims scenarios.
- Reduced claim processing time by effectively collaborating with team members and external vendors.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Assisted customers with completing insurance documents to avoid missed information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidentiality of patient finances, records, and health statuses.
- Modified, updated and processed existing policies.
Logistics Coordinator
Queen Logistics
06.2022 - 08.2023
- Tracked orders and notified customers of status or potential delays
- Generated documentation and information required for customer shipments
- Conducted investigations to resolve issues related to logistics and cargo movements
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
- Monitored inbound and outbound freight operations to establish timely delivery of packages
- Coordinated shipments and tracked progress to facilitate timely delivery
- Developed strategies to optimize utilization of available resources
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Updated and maintained databases to track shipments and inventory
- Analyzed customer requirements and provided customized logistics solutions
Billing Representative
Charter Communcations
10.2020 - 02.2022
- Reviewed and solved account and billing discrepancies
- Assessed accounts for payment status and reached out to customers
- Received over 100 inbounds calls while entering information into database system
- Coordinated with intermediate parties to obtain payments and resolve issues
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Performed quality assurance evaluations of processes and previous bills
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Responded to customer concerns and questions on daily basis
- Monitored outstanding invoices and performed collections duties
- Processed payment via telephone with focus on accuracy and efficiency
Customer Service Representative/Billing Specialist
Republic Services
07.2017 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers about billing, payment processing and support policies and procedures
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Customer Service Associate
OnStar
10.2015 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Cashier
Zaxby's Restaurant
03.2014 - 09.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2015
Skills
- Customer Contact
- Billing Systems and Software
- Billing Dispute Resolution
- Microsoft Office
- Claim processing
- Claims support
- Benefits determination
- Client education
- Insurance terminology
- Customer service
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Excellent Customer Service
- Team Player
- Multitasking
- Data Entry
- Problem Solving
- Excel
- Outlook
- Cash Handling
- Transportation and Logistics Coordination
- Analytical Thinking
- Microsoft Word
Timeline
Claims Customer Service Representative
The Hartford
09.2023 - 10.2024
Logistics Coordinator
Queen Logistics
06.2022 - 08.2023
Billing Representative
Charter Communcations
10.2020 - 02.2022
Customer Service Representative/Billing Specialist
Republic Services
07.2017 - 10.2020
Customer Service Associate
OnStar
10.2015 - 07.2017
Cashier
Zaxby's Restaurant
03.2014 - 09.2015
High School Diploma -
Mallard Creek High School
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