Julia Howard
Chocowinity
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Sales Associate Supervisor
United Bank
02.2019 - Current
- Open new accounts
- Maintain knowledge of banking regulations and keep updated on new policies
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
Owner
Southern Rivers Clothing
05.2015 - 02.2019
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Cash Applications
ECU Health
10.2010 - 04.2012
- Applied customer and insurance payments to outstanding balance.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Filed reports and posted daily batches in system.
- Pulled daily reports for processing.
Sales Associate
First South Bank
10.2003 - 07.2010
- Maintained both the vault funds and the ATM funds
- Daily working and balancing of a cash drawer
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
Education
Bachelor of Science - Management and Organizational Development, Business Administration
University of Mount Olive
New Bern, NC12.2006
Associate of Applied Science - Business Administration
Beaufort County Community College
Washington, NC05.2004
Skills
- Excellent customer service skills
- Proficient in Microsoft Office
- Ability to multitask
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
Timeline
Sales Associate Supervisor
United Bank
02.2019 - Current
Owner
Southern Rivers Clothing
05.2015 - 02.2019
Cash Applications
ECU Health
10.2010 - 04.2012
Sales Associate
First South Bank
10.2003 - 07.2010
Bachelor of Science - Management and Organizational Development, Business Administration
University of Mount Olive
Associate of Applied Science - Business Administration
Beaufort County Community College
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