Jessalyn Young
Fayetteville
Summary
Experienced in providing exceptional customer support in fast-paced, high call volume environments. Possess a strong command of computer skills and telephone etiquette. Over 5 years of experience in customer service and call center settings. Well-versed in handling various challenges and delivering top-notch assistance to customers. Maintains a personable and professional demeanor, ensuring that every interaction leaves a positive impression.
Overview
13
13
years of professional experience
Work History
US Army
US Army
10.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Tech Support
Asurion
07.2020 - 07.2023
- Resolved customer inquiries swiftly and empathetically.
Technical Support
Kelly Services
07.2016 - 02.2020
- Addressed technical concerns promptly for clients.
Sales and Technical Support
Conduent
02.2012 - 03.2016
- Selling the best products to customers, while also dealing with their technical needs
Education
High school diploma -
Associates Degree -
Methodist College
Fayetteville, North CarolinaSkills
- Team player
- Proficient in cash management
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Strategic sales knowledge
- Credit card processing
- Strong client relations
Timeline
US Army
US Army
10.2023 - 02.2025
Customer Service Tech Support
Asurion
07.2020 - 07.2023
Technical Support
Kelly Services
07.2016 - 02.2020
Sales and Technical Support
Conduent
02.2012 - 03.2016
High school diploma -
Associates Degree -
Methodist College
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