Argelia Rodriguez Montanez
Knightdale ,NC
Summary
A Highly-motivated individual with great ability in communicating and developing relationship with customers in general possess strong dynamic, deligent,patient,and detail oriented personalities to complete qualifications. Acquire excellent experience working in the area of customer service for over 5 years and have other key proficiencies as follows.
Overview
11
11
years of professional experience
Work History
Dental Office Manager
Lane And Associates Family Dentistry
10.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised and led team of dental hygienists and support staff of 4
Dental Office Manager
Raleigh Dental And Implants
08.2023 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised and led team of dental hygienists and support staff of 4
Office Receptionist
Uptown Dentistry
05.2018 - 08.2023
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Business Development Representative
Capital Chevrolet
04.2018 - 05.2018
- Contact customer once inquiry of vehicle is received through Eleads,.
- Provided brief information in regards to any vehicle they inquired about.
- Scheduled appointment for customer to meet with Product Specialist.
- Answer calls and transfer to the proper department or person.
- Clear organizer on Eleads Daily
- Expanded business through effective network development, identifying new, and prospective clients.
Support Service Coordinator
NThrive
10.2017 - 02.2018
- Work on pay adjustments spreadsheet for each client,
- Post payments from emails received by clients for patient's account.
- Monthly Recon Findings Report, Work 4-part Recon for Hospital with 3 different facilities.
- Maintain good relation and communication with clients.
- Always make sure client system and system use by the company balances matches
Bilingual Customer Service Representative I
NThrive
03.2017 - 10.2017
- Processing Patients payments for outstanding balances on patient's medical bills.
- Assisting patients with questions regarding their account balances..
- Set up payments plans for patient that where offered to them
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- . Making outbound courtesy calls to patients in regards to their outstanding balance for medical bills with a specific physician or hospital.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Sales Representative
Allied Communications DBA Boost Mobile
01.2017 - 03.2017
- Responsible for quoting and pricing phone sales.
- Processing payments in the store.
- Cashing out drawers at night.
- Assist customers with anything they might need while they are in the store.
- Make sure store is always clean threw out my shift.
- Interpret for any customer who speaks Spanish, Doing night inventory for phones and accessories
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales Representative/Assistant Manager
Wireless Shop
05.2013 - 01.2017
- Responsible for quoting and pricing phone sales and repairs.
- Processing payments inside and over the phone for customers.
- Assist customers with questions, concerns or any other inquiry.
- Make sure store is always clean and organized,
- Completed store opening and closing procedures by counting drawers and managing security.
- Interpret for Spanish speaking customers, Handle any complaints for customer while Manager not in store
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
Cashier
New China Express
03.2013 - 04.2013
- Take orders over the phone, inside the restaurant and from the website,
- Greeted customers entering store and responded promptly to customer orders.
- Make sure all delivery and carry out orders were correct.
- Packed everything needed before orders were taking or handed to the customers, Make sure seats and tables were clean before and after customer left the restaurant
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Smithfield Selma High School
Smithfield, NC01.2012
No Degree - Dental Assisting
Accelerated Dental Academy
Raleigh, NC11.2019
Skills
- MS Office Literate
- Bilingual (Spanish) fluent
- Customer Service Professional
- Patterson Eaglesoft system
- Patient Relations
- Electronic Dental Record (EDR)
- Office Meetings
- Patient Care
- Customer Service
- Scheduling
- Dental Office Management
- Insurance Billing
- Treatment Planning
- Scheduling and Coordinating
- Multitasking Abilities
- Payment Plans
Timeline
Dental Office Manager
Lane And Associates Family Dentistry
10.2023 - Current
Dental Office Manager
Raleigh Dental And Implants
08.2023 - 10.2023
Office Receptionist
Uptown Dentistry
05.2018 - 08.2023
Business Development Representative
Capital Chevrolet
04.2018 - 05.2018
Support Service Coordinator
NThrive
10.2017 - 02.2018
Bilingual Customer Service Representative I
NThrive
03.2017 - 10.2017
Sales Representative
Allied Communications DBA Boost Mobile
01.2017 - 03.2017
Sales Representative/Assistant Manager
Wireless Shop
05.2013 - 01.2017
Cashier
New China Express
03.2013 - 04.2013
High School Diploma -
Smithfield Selma High School
No Degree - Dental Assisting
Accelerated Dental Academy
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